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SOLVED Invalid Email Addresses wont bounce

Discussion in 'E-mail Discussion' started by cseufert, Aug 16, 2017.

  1. cseufert

    cseufert Member

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    Hi

    I have an account on out cpanel that refuses to bounce mail to non-existent email addresses, I have changed the default address to :fail: in the control panel for the account. I have also set the system wide default/catch-all destination to Fail as well.

    The mail does come back to the sender saying undelivereable, and does not end up in the system account either.

    What should i do now?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    I would like you to do a live testing, in which you have to send a mail to a nonexisting email address and then monitor the appropriate mails logs:

    # tail -f /var/log/exim_mainlog | grep <email address>
    After this, send a mail to the email address and see what the logs suggests.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you search for one of the messages exhibiting this behavior in /var/log/exim_mainlog and let us know the output? EX:

    Code:
    exigrep user@testing /var/log/exim_mainlog
    Ensure to post the output in CODE tags, and remove references to real domain names and IP addresses.

    Thank you.
     
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  4. cseufert

    cseufert Member

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    Hi,

    Thank you for your help. Reading the debug log led me to realise that even though I had deleted the account and all the forwarding addresses, there was an old Auto-Responder that was not active anymore. Since deleting that auto-responder, the mail server is now rejecting mail successfully.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
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