jonilano

Registered
Jul 6, 2016
2
0
1
Philippines
cPanel Access Level
Root Administrator
Hello, first-timer here. I've installed cpanel for testing only. The installation process was pretty much straight-forward until i came across this license problem. The license just won't update. The license is definitely valid. Server's hostname is also a valid FQDN. And in my domain registrar, I also have an A Record set up pointing to my server's ip address. And it's resolving the correct ip when I do a dig/host command. Help.

Code:
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that your hostname is invalid.
For more information visit: http://www.cpanel.net/lic.html

The exact message was: The license is expired.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

Could you verify the IP address your server is making connections from is the licensed IP address? There's a document that provides steps on how to check this at:

Troubleshooting License Errors

Thank you.
 

jonilano

Registered
Jul 6, 2016
2
0
1
Philippines
cPanel Access Level
Root Administrator
Hello,

Could you verify the IP address your server is making connections from is the licensed IP address? There's a document that provides steps on how to check this at:

Troubleshooting License Errors

Thank you.
Well, this is embarrassing. Turns out the license is indeed expired. I must have misread the expiration date the last time i did the validation.

Really appreciate your response. Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.