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Invalid Hostname

Discussion in 'Bind/DNS/Nameserver' started by jonilano, Jul 6, 2016.

  1. jonilano

    jonilano Registered

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    Hello, first-timer here. I've installed cpanel for testing only. The installation process was pretty much straight-forward until i came across this license problem. The license just won't update. The license is definitely valid. Server's hostname is also a valid FQDN. And in my domain registrar, I also have an A Record set up pointing to my server's ip address. And it's resolving the correct ip when I do a dig/host command. Help.

    Code:
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that your hostname is invalid.
    For more information visit: http://www.cpanel.net/lic.html
    
    The exact message was: The license is expired.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you verify the IP address your server is making connections from is the licensed IP address? There's a document that provides steps on how to check this at:

    Troubleshooting License Errors

    Thank you.
     
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  3. jonilano

    jonilano Registered

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    Well, this is embarrassing. Turns out the license is indeed expired. I must have misread the expiration date the last time i did the validation.

    Really appreciate your response. Thank you.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
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