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Invalid License File. Version may have changed without running cpkeyclt.

Discussion in 'General Discussion' started by emorejd, Sep 18, 2017.

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  1. emorejd

    emorejd Registered

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    Good evening,
    when I log in to WHM, I get this message:

    So I checked the IP address via cPanel & WHM License Verification | cPanel Inc., that's ok
    it then asks me to do: If the server has a license, run the / usr / local / cpanel / cpkeyclt command as the root user.
    and there I get:

    [root@vps41169 ~]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server replied that the license has been activated on too many machines.
    Please contact billing@cpanel.net

    The exact message was: The license has been activated too many times on different machines. ()!

    Building global cache for cpanel...Done
    [root@vps41169 ~]#

    In advance, thank you for your help
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You will need to contact billing@cpanel.net via email for the investigation of this issue.

    Thank you.
     
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  3. albatroz

    albatroz Well-Known Member

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    How long did they take to solve this issue?
    I opened a support ticket but they are telling me that they will scalate the case to senior support
     
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  4. emorejd

    emorejd Registered

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    Hello,
    me the request sent to billing, was treated very quickly, it seems to me in a few minutes only!
     
  5. sharam

    sharam Registered

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    Hey all
    I started getting this message today when trying to login to WHM or cpanel, have not changed anything and no idea why this would happen...the license in verified and legit, can you guys help?
    Invalid License File. Version may have changed without running cpkeyclt.
     
  6. sharam

    sharam Registered

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    Hey guys
    i also tried updating the license with putty but the message is: update failed
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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