Invalid User when changing password

sahostking

Well-Known Member
May 15, 2012
366
8
68
Cape Town, South Africa
cPanel Access Level
Root Administrator
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Trying to change password for an account through WHM and receive the following errors:

Password for username has been changed
Updating ftp passwords for username
Ftp password files updated.
Ftp vhost passwords synced
Invalid user

Password does not change at all it seems.

Also I see this in cpanel error logs:
Code:
[2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request subprocess exited with status 22: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : raw_response=[{"mode":"simple","action":"run","timeout":0,"statusmsg":"Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER","version":"2.3","status":1,"error":1,"exit_code":5632,"data":"Invalid user \nusername\n"}] at Cpanel/Wrap.pm line 123
	Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'cpmysql', 'function', 'UPDATEDBOWNER', 'data', '', 'env', HASH(0x2480460)) called at bin/cpwrap line 113
	bin::cpwrap::script('bin::cpwrap', 'cpmysql', 'UPDATEDBOWNER') called at bin/cpwrap line 71
[2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : statusmsg=[Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER] at Cpanel/Wrap.pm line 128
	Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'cpmysql', 'function', 'UPDATEDBOWNER', 'data', '', 'env', HASH(0x2480460)) called at bin/cpwrap line 113
	bin::cpwrap::script('bin::cpwrap', 'cpmysql', 'UPDATEDBOWNER') called at bin/cpwrap line 71
 
Last edited:

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
77
308
cPanel Access Level
Root Administrator
From the below log entry, it appears the username contains a leading \n. How is the username being supplied to the change password function? Are you performing a copy-and-paste?

Code:
2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request subprocess exited with status 22: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : raw_response=[{"mode":"simple","action":"run","timeout":0,"statusmsg":"Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER","version":"2.3","status":1,"error":1,"exit_code":5632,"data":"Invalid user \nusername\n"}] at Cpanel/Wrap.pm line 123