Invalid User when changing password

[sahostking]

Trying to change password for an account through WHM and receive the following errors:

Password for username has been changed
Updating ftp passwords for username
Ftp password files updated.
Ftp vhost passwords synced
Invalid user

Password does not change at all it seems.

Also I see this in cpanel error logs:

[2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request subprocess exited with status 22: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : raw_response=[{"mode":"simple","action":"run","timeout":0,"statusmsg":"Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER","version":"2.3","status":1,"error":1,"exit_code":5632,"data":"Invalid user \nusername\n"}] at Cpanel/Wrap.pm line 123
	Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'cpmysql', 'function', 'UPDATEDBOWNER', 'data', '', 'env', HASH(0x2480460)) called at bin/cpwrap line 113
	bin::cpwrap::script('bin::cpwrap', 'cpmysql', 'UPDATEDBOWNER') called at bin/cpwrap line 71
[2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : statusmsg=[Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER] at Cpanel/Wrap.pm line 128
	Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'cpmysql', 'function', 'UPDATEDBOWNER', 'data', '', 'env', HASH(0x2480460)) called at bin/cpwrap line 113
	bin::cpwrap::script('bin::cpwrap', 'cpmysql', 'UPDATEDBOWNER') called at bin/cpwrap line 71

 

[sahostking]

Checked again and seems to be only one account that has this issue.

 

[cPanelKenneth]

From the below log entry, it appears the username contains a leading \n. How is the username being supplied to the change password function? Are you performing a copy-and-paste?

2013-08-26 18:52:38 +0200] warn [cpwrap] Cpanel::Wrap::send_cpwrapd_request subprocess exited with status 22: namespace=[Cpanel] module=[cpmysql] function=[UPDATEDBOWNER]: set error in context : raw_response=[{"mode":"simple","action":"run","timeout":0,"statusmsg":"Ran adminbin Cpanel/cpmysql/UPDATEDBOWNER","version":"2.3","status":1,"error":1,"exit_code":5632,"data":"Invalid user \nusername\n"}] at Cpanel/Wrap.pm line 123