ionCube Loader not installed, despite saying it is

Jan 31, 2015
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Hi everyone,

I am trying to install software with softaculous on one of my domains. It fails and tells me ionCube loader is not installed. I checked phpinfo() and saw it wasn't enabled as a loader. In WHM -> Tweak Settings -> cPanel PHP loader, ioncube is checked. When I disable then go back and reenable it tells me it's been enabled successfully and I don't see any errors when tailing the cpanel error log.

Note that his is a brand new server, and this is the very first site we've setup - I've not changed any other settings. I am trying to install Blesta on a subdomain of the main account's domain name.

I'm new to WHM so please let me know if I've missed any vital info, and thanks for the help!
 
Jan 31, 2015
8
0
1
cPanel Access Level
Root Administrator
Hi guptaji, thanks for the reply. I forgot to mention I found this, but I wasn't sure whether there was an underlying problem with my server, with more than just the loader not being present. With the very first thing me trying to do was use Softaculous and that didn't work it didn't spell out good news to me. Anything I can check?

Anyway, I ran the command and it insalled the loader quickly and without issue. Before this, by the way, I double checked it wasn't already installed, and it wasn't. Blesta then proceeded to install without issue.

So to recap, anything else I should look into, to make sure this system is going to continue working without issue?

Thanks again,
Leonard
 

guptaji

Active Member
Sep 8, 2014
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i don't know why the problem is coming after installing IonCube from WHM, Maybe after installing it from WHM it needs a reboot or Apache Restart to make it work...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
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Hello :)

The "cPanel PHP loader" that you configured in Web Host Manager is for the internal PHP for cPanel/WHM. You needed to install IonCube PHP Loader for PHP as installed through EasyApache because you installed an application for your website. The "/scripts/phpextensionmgr install IonCubeLoader" command completed this installation.

Thank you.