ioncube loader problem

[cosmos64]

Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance. when i try to install whmcs and i have change some in cpanel for ioncube loader but that still not working for me.

//cosmos

 

[cPanelLauren]

Hello,

Are you aware if you have IonCube PHP loader installed for the version of PHP you're running on the site? You can check this in the EasyApache 4 UI or by running something like the following:

[[email protected] Whostmgr]# rpm -qa |grep -i ioncube
ea-php70-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64
cpanel-php-ioncube-10.3.9-1.cp1186.x86_64
ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64

Note that I have it installed for versions 7.0 - 7.3 of PHP on my test server.

 

[mcgwier]

Same issue here.

@cPanelLauren My results show ionCube is installed for 7.2 and 7.3 but still getting same error as @cosmos64 .

ea-php70-php-ioncube6-6.1.0-2.2.46.cpanel.x86_64
cpanel-php72-ioncube-10.2.2-1.cp1176.x86_64
ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64
ea-php56-php-ioncube6-6.1.0-2.2.49.cpanel.x86_64
ea-php55-php-ioncube6-6.1.0-2.2.41.cpanel.x86_64
ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
EIGioncube-6.0.5-14.x86_64

 

[cPanelLauren]

Same issue here.

@cPanelLauren My results show ionCube is installed for 7.2 and 7.3 but still getting same error as @cosmos64 .

ea-php70-php-ioncube6-6.1.0-2.2.46.cpanel.x86_64
cpanel-php72-ioncube-10.2.2-1.cp1176.x86_64
ea-php72-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
ea-php71-php-ioncube10-10.3.9-1.1.7.cpanel.x86_64
ea-php56-php-ioncube6-6.1.0-2.2.49.cpanel.x86_64
ea-php55-php-ioncube6-6.1.0-2.2.41.cpanel.x86_64
ea-php73-php-ioncube10-10.3.9-1.1.8.cpanel.x86_64
EIGioncube-6.0.5-14.x86_64

Hello,

Can you tell me about the system and php version the site is running? Are you using CloudLinux and their AltPHP?

 

[mcgwier]

My system has MultiPHP installed so I deleted the custom php.ini (through cPanel > Software > PHP Selector) and added the manual override in htaccess. That solved the issue until I can update or remove MultiPHP.

Thanks for the rapid response!

 

[cPanelLauren]

Hi @mcgwier

I'm really glad the issue is resolved.

So some clarification on why this was occurring might be helpful, this issue happens when you're running on CloudLinux's alt-php without the altphp version of ioncube module loaded in the php.ini being referenced.

In order to resolve the issue you'd have to use only alt-php (php selector) extensions/modules or only ea-php (MultiPHP) modules/extensions. Also, note that MultiPHP is not removable like PHP Selector is.