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IOS Profile for email not working

Discussion in 'E-mail Discussion' started by kellym, Jun 25, 2018.

  1. kellym

    kellym Registered

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    Hello, my email on iphone stopped connecting to server. So, I deleted account and logged into cpanel from Safari on my iphone and did the autoconfiguration via profile for ssl imap. However, this did not work - when I go to check email, it says server is not responding and that I should check the settings. Everything looks correct - and it was auto-installed, so I am confused why it would not be working. Any ideas?? Thanks!
     
  2. Shood

    Shood Active Member

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  3. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @kellym

    Please let us know if the advice provided by @Shood helps and if not please provide the incoming/outgoing ports as well as whether the incoming/outgoing server is your domain or the hostname of the server -> if you have an SSL certificate on your domain I would suggest using your own domain here.

    Thanks!
     
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