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Discussion in 'General Discussion' started by twhiting9275, Mar 22, 2014.

  1. twhiting9275

    twhiting9275 Well-Known Member

    Sep 26, 2002
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    Root Administrator
    I don't know who's responsible for this new 'feature', but it's just horrifically wrong on so very many levels.

    Problem 1: Adding ip addresses (outside of initial setup)
    This needs to go back to how it was. Add in the gateway, add in the netmask and you're done. No dropdown preselected gateway garbage, which NEVER WORKS

    Problem 2: Removing ip addresses (must be done one at a time).
    Each removal requires 5 steps. ONE of these steps can actually shut off access to cPanel until cPanel's 'partners' decide to fix the license file

    #1: Click the removal link
    #2: Click the trash can
    #3: Confirm
    #4: Rebuild the license (/usr/local/cpanel/cpkeyclt), because #3 just broke it
    #5: Rebuild ip address pool

    Step 4 is where the problems come in, because lo and behold if you rebuild that license file enough times, DAMN, you have no more cPanel

    Come on people, this shouldn't be rocket science here. Deleting the ip addresses needs to be streamlined, and adding IP addresses shouldn't take guesswork!
    #1 twhiting9275, Mar 22, 2014
    Last edited: Mar 22, 2014
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    Hello twhiting9275,

    For Problem 1, I imagine you are talking about WHM > IP Functions > Add a New IP Address area, which now includes the subnet mask in a drop down. I do agree that the dropdown is likely not ideal, because you don't appear to be able to set the subnet with the IP any longer, which is one of the ways you could set it previously. The subnet masks all end in .0 and no selection is available to add your own subnet if it doesn't have the same mask as one of the available options. I will look into any possible open cases we have about this issue.

    For Problem 2, do you mean the WHM > IP Functions > Show or Delete Current IP Addresses area? If so, you click the Delete link, then click to confirm, but rebuilding the license isn't necessary unless you were editing the main IP for the machine. I removed multiple additional IPs and the license file wasn't touched:

    root@hw2-i386 [~]# ls -lah /usr/local/cpanel/cpanel.lisc
    -rw-r--r--. 1 root root 1.7K Mar 24 01:45 /usr/local/cpanel/cpanel.lisc
    root@hw2-i386 [~]# date
    Mon Mar 24 19:03:37 UTC 2014
    WHM still functions and I didn't have to run "/usr/local/cpanel/cpkeyclt" command. If you are needing to run that every time you are removing an IP, please submit a ticket to us about it for us to investigate further. I cannot reproduce that issue with additional IPs, so it might be unique to your server's setup.


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