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IP address Not found when using sendgrid

Discussion in 'E-mail Discussion' started by Astrocoy, Jan 20, 2018.

  1. Astrocoy

    Astrocoy Registered

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    Help, i just setup new server and usually i imported the same exim setting from my previous server. but when finish exim not sending my email, it defer and stuck in mail queue.

    I delivered manually and got failed message.
    Code:
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1ecwai-0007FX-GA
    delivering 1ecwai-0007FX-GA
    LOG: host_lookup_failed MAIN
      no IP address found for host smtp.sendgrid.net
    LOG: MAIN
      == targetaddress@gmail.com R=send_via_sendgrid defer (-32): lookup of host "smtp.sendgrid.net" failed in send_via_sendgrid router
    
    i has setup another 2 servers and result is same. but its not problem in my old server.
    Please help me to fix it.
     
    #1 Astrocoy, Jan 20, 2018
    Last edited by a moderator: Jan 20, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like you are using a custom SendGrid configuration. Check their section on "cPanel" at the following URL to verify you followed the required steps:

    Exim 4 configuration for SendGrid - SendGrid Documentation | SendGrid

    If so, make sure your cPanel server can resolve the "smtp.sendgrid.net" hostname. EX:

    Code:
    host smtp.sendgrid.net
    Thank you.
     
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