IP adress has changed. Please try to login again

[saimohit2000]

One of my client is facing an error . Everytime he tries to login to my server via cpanel account

Then it doesn't even take him to the panel . It says " IP adress has changed . Please try to login again "

I tried clearing his cache and everything . He doesn't use a proxy and not have an antivirus . It is an xp os

What is the problem with him ? When i try to load from here , the same account works fine for me

Please help , this is my server ip - removed -

Thanks,
Sai Mohit

 

[quietFinn]

One of my client is facing an error . Everytime he tries to login to my server via cpanel account

Then it doesn't even take him to the panel . It says " IP adress has changed . Please try to login again "

Does the same happen if he does as suggested: "try to login again"?

 

[saimohit2000]

Does the same happen if he does as suggested: "try to login again"?

Thanks for the reply . But to your suprise . It is yes , it happens the same . When he tries using correct credentials it costs him the same

Is there any cpanel team here to help me ?

Regards,
Sai MOhit

 

[quietFinn]

I suggest you contact your hosting provider.