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IP Blacklisted. Anyway to change e-mail IP?

Discussion in 'E-mail Discussion' started by chonk, Apr 1, 2017.

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  1. chonk

    chonk Member

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    Hello, one of my clients had malicious script on server and it made spam without control. Result of this, we can't send any e-mail on server. Some companies blocked our IP address.

    Is there anyway to change outgoing e-mail IP address without changing server IP?
     
    #1 chonk, Apr 1, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,

    IP change is not solution. If you change mail service IP and still spam mail going then the IP will blacklist.

    You need to disable spam script and submit IP removal request.

    IF you want to change ip then please refer below URL

    [Removed]
     
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    #2 SysSachin, Apr 1, 2017
    Last edited by a moderator: Apr 3, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    You can change the IP address used for sending email by following the instructions on the following document:

    How to Configure the Exim Outgoing IP Address - cPanel Knowledge Base - cPanel Documentation

    However, note that some blacklists may check the server's hostname, in which case you'd need to request delisting from any remote email server or list that's blacklisted mail from your server. You may also find this document helpful:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
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    #3 cPanelMichael, Apr 3, 2017
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