IP blocked but not blacklisted

iso99

Well-Known Member
Jan 5, 2011
112
7
68
cPanel Access Level
Root Administrator
Hi guys,

Where else should I check if a user can't seem to access both cPanel and her website?

The IP is not blocked in CSF and cpHulk. I also checked multiple times and the IP is correct.

I don't know where else to check. Any help is appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello :)

You could review the "Host Access Control" option in WHM, or check with your data center to see if it's been blocked by them. Otherwise, you can check to see if the user has a firewall installed on their computer that could be restricting access to your server.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Yes, you may want to consult with your data center to see if they have blocked that IP address.

Thank you.