Hello,
one of my clients is not able to reach his site hosted on a personal vps ( CENTOS 6.5 WHM 11.42.0 build 20)
I've white listed their ip address in csf firewall, but it worked for a few hours; I've also tried to completely ( and temporarily ) disable the firewall, but they still are unable to see the site or read their e-mails.
They can see other sites and they tried to reach my vps from different pc in the same network but with no luck.
I asked them to clear the browser cache and flush dns but looks like their ip is still blocked.
Looking in WHM » Home »Security Center »cPHulk Brute Force Protection Login/Brute History Report is completely cleared, there are not entries ( this is strange because I receive a lot of daily e-mail alerts ).
So my firewall is not blocking their ip and their ip is not in cPHulk Blocked IPs, what can I do?
one of my clients is not able to reach his site hosted on a personal vps ( CENTOS 6.5 WHM 11.42.0 build 20)
I've white listed their ip address in csf firewall, but it worked for a few hours; I've also tried to completely ( and temporarily ) disable the firewall, but they still are unable to see the site or read their e-mails.
They can see other sites and they tried to reach my vps from different pc in the same network but with no luck.
I asked them to clear the browser cache and flush dns but looks like their ip is still blocked.
Looking in WHM » Home »Security Center »cPHulk Brute Force Protection Login/Brute History Report is completely cleared, there are not entries ( this is strange because I receive a lot of daily e-mail alerts ).
So my firewall is not blocking their ip and their ip is not in cPHulk Blocked IPs, what can I do?
Last edited: