IP change shows up under List Accounts, but not Show IP Address Usage

[GoWilkes]

I changed the IP address of an account when installing a security certificate, but the change doesn't show up online yet. It has been 6 days since I initiated the change.

If I go to "List Accounts," the new IP is listed as the IP for the account, but if I go to "Show IP Address Usage," it does not.

This is a live website, and the owner is advertising it pretty heavily, so I'm nervous about poking around things that I don't understand. I can't risk the site going offline for any amount of time due to my error (especially if it doesn't fix the problem).

Is there a way to fix the IP address, either through WHM or manually? Is this a common problem with WHM / cPanel, or is there a problem with my installation? I'm using WHM 10.8.0, cPanel 10.9.0-S58.

FWIW, I have had this same problem with each SSL installation, and each time the managing company (The Planet) has had to correct it. But they have never told me what they actually did to fix it, and are being less than helpful this time

TIA,

Jason

 

[ujr]

open your httpd.conf file, and find the domain/IP that is having the problem...


NameVirtualHost 123.123.123.123:80

<VirtualHost 123.123.123.123:80>
ServerAlias www.domain.com domain.com

...etc...

</VirtualHost>

make sure the IP and paths are all correct... then....

make sure your ssl also has an entry for the domain, ie.:

<IfDefine SSL>
<VirtualHost 123.123.123.123:443>
ServerAdmin [email protected]
DocumentRoot /home/domain/public_html

...etc...

</IfDefine SSL>

 

[GoWilkes]

Thank you very, very much! That did seem to solve the problem. If anyone else reads this in the future with the same problem, the file that UJR mentioned is located at /etc/httpd/conf/httpd.conf

FWIW, I went back and forth with The Planet for almost a week on this issue, with no results. It's amazing to realize that all they had to do was tell me to correct this file!

Thanks again,

Jason