[ipcheck] Problem with DNS setup on Server.SITE.COM


Aug 26, 2012
cPanel Access Level
Root Administrator
IMPORTANT: Do not ignore this email.

The hostname (server.SITE.COM) resolves to It
should resolve to Please be sure that the contents
of /etc/hosts are configured correctly, and also that there is a
correct 'A' entry for the domain in the zone file.

Some or all of these problems can be caused by /etc/resolv.conf
being setup incorrectly. Please check that file if you believe
everything else is correct.

You may be able to automatically correct this problem by using the
'Add an A entry for your hostname' option under 'Dns Functions' in
your Web Host Manager.

I check all files but I have got this error and server.site.com is not up
Also I check A entry in domain panel

What is the problem?

John Edel

Sep 7, 2012
Portland, Oregon, United States
cPanel Access Level
Root Administrator
Is this a new dedicated/virtual server? I find it easier to go in through SSH - check /var/named/SITE.COM.db and look for the A record with the incorrect IP and replace it with the correct address.

This can also happen if you switched server providers and the hostnames of the two servers are identical, though the issue almost certainly is a typo in the DNS zone. If /var/named/site.com.db checks out, go into "Basic cPanel/WHM Setup" and re-run "Assign an A Entry For Your Hostname" again.

Keep us posted!
Last edited:


Quality Assurance Analyst
Staff member
Oct 2, 2010
somewhere over the rainbow
cPanel Access Level
Root Administrator
What is the IP in /etc/hosts versus /etc/sysconfig/network versus hostname -i returns? Does a dig on the hostname return the right IP?

dig +short hostname.domain.com
Please replace hostname.domain.com with the fully qualified hostname.

You are welcome to submit a ticket in WHM > Support Center > Contact cPanel or using the link in my signature if you cannot fix the issue with the provided details, although please post the ticket number here if you do so we can track the resolution.