ispweb

Member
PartnerNOC
Aug 22, 2014
6
1
53
cPanel Access Level
DataCenter Provider
Hi,

We have the following problem:

When we want to transfer accounts from server "B" to server "A" we log-in to server "A" start transfer and it failes.

Server "A" has only IPv4 configured, while "B" has IPv4 and IPv6.

We are getting the error :

ERROR:
ERROR: sshcontrol execution encountered a fatal error: (XID 38cj72) The password that you provided is not correct, or the SSH key is not permitted access: ssh: connect to host xxxx:xxxx:x:xxx::xx port xxxx: Network is unreachable
Done
[The password that you provided is not correct, or the SSH key is not permitted access: ssh: connect to host xxxx:xxxx:x:xxx::xx port xxxx: Network is unreachable] Connecting to xxxx:xxxx:x:xxx::xx:xxxx: as username...using method password...Connecting to xxxx:xxxx:x:xxx::xx:xxxx: as username...using method password...
Failed: The password that you provided is not correct, or the SSH key is not permitted access: ssh: connect to host xxxx:xxxx:x:xxx::xx port xxxx: Network is unreachable
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
Hello,

Is password authentication disabled on one of the servers? Based on that output it looks like the method being used is password, and in a lot of cases root is set to have PasswordAuthentication in /etc/ssh/ssh_config disabled. This can be managed by going to WHM>>Security Center>>SSH Password Authorization Tweak