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Is CPanel support more active then Plesk's ?

Discussion in 'General Discussion' started by superkikim, Apr 15, 2009.

  1. superkikim

    superkikim Registered

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    Hi,

    I'm using Plesk 9 since some months. This is my first experience with Plesk, and I must say, I'm very disappointed.

    I guess if I ask here: Is CPanel better, you will all say yes :) But I would be interested to read stories of people who moved from Plesk to CPanel for the same reason I do. Also, I would like to know if the point below that make me tired of plesk have no chance to happen with CPanel:

    Lazy Support: Whenever you ask for support, they send you back to the dedicated server provider who provided the Plesk license to you
    Lazy update: There are many bugs many users are reporting and complaining about, yet, updates are barely released every three months, and do not fix the biggest bugs
    Plesk do not trust customers:The Plesk forum is now actively moderated. Meaning the posts are not readable until a moderator read them. And some are arbitrarily deleted

    So now, can you tell me if with CPanel:

    I can open a ticket to CPanel even if I rent the license from my dedicated server provider, and they will help me...

    I can post a question to the forum and have immediately people to read it, and help if they can...

    We get updates quite fast whenever an issue is identified...

    Thank you in advance for your answers, advices, and testimonies.

    I'm tired of Plesk... :-(
     
  2. servertechs

    servertechs Active Member

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    Cpanel Rocks and cPanel support is far more better that Plesk, Most of your issues will be resolved on forums.

    Welcome to cPanel
     
  3. thewebhosting

    thewebhosting Well-Known Member

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    I do not know about plesk. but, after reading your story, I must say that cPanel is having best support technicians, forum moderators those resolves most of the issues very quickly. I love this forum and cPanel.
     
  4. mtindor

    mtindor Well-Known Member

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    I concur with you. But for the sake of not getting the OPs (original posters) hopes up, he needs to understand that Cpanel may just tell him to go back to his server provider as well. It all depends on who he gets his license through.

    Buy your license through Cpanel direct and you'll always deal with Cpanel directly for support issues. If you buy a cheap monthly license from a reseller, you aren't guaranteed any sort of direct support from Cpanel.

    Cpanel support is great. I haven't run into another company in 10 years that provides the support that they do. Although one company compares well with them, Alt-N (the folks responsible for MDaemon) - they are pretty good as well.

    Mike
     
  5. donjoaoreort

    donjoaoreort Registered

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  6. tuxicans

    tuxicans Active Member

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    It is true that plesk team take more time to respond than our cpanel in my experience.But more than their support team, I think it has something to do with
    the way plesk has been developed (its way too comlicated by design, just think of the qmail service that is being implemented by plesk) and their forum is also not as active as that of cpanel. How ever they does solve issues and the solution will be much more complex than cpanel ofcourse !
     
  7. thewebhosting

    thewebhosting Well-Known Member

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    Yes, I am agree with you. It is better to purchase cPanel license directly from cPanel vendors rather from a reseller.
     
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