Is there an NDN threshold that will put a hold on the account?

gfcornely

Registered
Aug 20, 2020
3
0
1
Tucson, AZ, US
cPanel Access Level
Root Administrator
I have a few businesses including my own that send out mass emails with invoices and notifications and keep getting their accounts put on hold. I've set everything that I found to accommodate the volume. There are admittedly a large number of bad email addresses in the lists used. Is there a NDN threshold that trips the hold?

G
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,252
1,234
313
Houston
I'm not sure about threshold but you absolutely will get flagged as spam or rejected if you aren't following bulk-sender guidelines for mass emails. Most major email service providers put out a list of these guidelines and they should be adhered to if you want your mail to be delivered.

Google's can be found here for example:

Outlook's:


You also should be aware of the CAN-SPAM Act and Unsubscription requests.

If users are requesting to be removed/unsubscribed or if they do not have a method to do this you are in violation of this and could potentially be subject to a fine.


Bad email addresses could be spam traps but regardless you shouldn't be wasting time sending email to addresses that aren't receiving your mail because the address is no longer valid. All of the above are why many folks use an email campaign or mass mailing service to do business like this.
 

gfcornely

Registered
Aug 20, 2020
3
0
1
Tucson, AZ, US
cPanel Access Level
Root Administrator
I'm not sure about threshold but you absolutely will get flagged as spam or rejected if you aren't following bulk-sender guidelines for mass emails. Most major email service providers put out a list of these guidelines and they should be adhered to if you want your mail to be delivered.

Google's can be found here for example:

Outlook's:


You also should be aware of the CAN-SPAM Act and Unsubscription requests.

If users are requesting to be removed/unsubscribed or if they do not have a method to do this you are in violation of this and could potentially be subject to a fine.


Bad email addresses could be spam traps but regardless you shouldn't be wasting time sending email to addresses that aren't receiving your mail because the address is no longer valid. All of the above are why many folks use an email campaign or mass mailing service to do business like this.
I am talking about cPanel putting the sending account on hold. Not the receiving provider blacklisting my users.

Gary
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,252
1,234
313
Houston
It can, but that configuration would be something that you would have had to select. You can view these setting at WHM>>Server Configuration>>Tweak Settings -> Mail