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Is This A Possible Bug?

Discussion in 'General Discussion' started by pj5081, Apr 11, 2005.

  1. pj5081

    pj5081 Registered

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    (Forgive me and please move this if this is in the wrong place)

    Configuration:

    Operating system Linux
    Kernel version 2.4.21-27.0.2.ELsmp
    Machine Type i686
    Apache version 1.3.33 (Unix)
    PERL version 5.8.4
    PHP version 4.3.11
    MySQL version 4.0.24-standard
    cPanel Build 10.0.0-RELEASE 149
    Theme cPanel X v2.5.0
    cPanel Pro 1.0 (RC2)

    =========

    Here's the problem: this weekend, I try to connect to my vBulletin Forum, hosted on www.asmallorange.com. I go there and find the standard vBulletin error message. I check the error code:

    Link-ID == false, connect failed
    mysql error:

    mysql error number: 0

    So, I log on to cPanel to access phpMyAdmin -- and get an error that my username or password is incorrect (it isn't). I then launch my FTP client and try to log in to my account (using my cached username and password) and get an error that my username and password are incorrect.

    Making a long story short, I get my password reset by A Small Orange and my Forum magically reappears. The provider then sends me an e-mail that this is a bug in cPanel and will be fixed once they upgrade to the newest version of cPanel.

    I checked the cPanel BugZilla and couldn't find anything about a bug like this.

    What sayest thou? Are they making this up? Is this really a bug? RSVP.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    On my last upgrade of cPanel I did have to reset the root MySQL pass. All sites went down until I did.

    Upgrades, aren't they fun? :p
     
  3. BenThomas

    BenThomas Well-Known Member

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    That's not one I'm familiar with. Sounds like some pretty bad luck.
     
  4. pj5081

    pj5081 Registered

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    Thank you, folks, for your input.
     
  5. timdorr

    timdorr Well-Known Member
    PartnerNOC

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    Ben, we have seen this one before on 2 occasions, but a long long time ago. We assumed it was either a) fixed or b) not dependant on cPanel. Given this new event, we'll work on writing something up for the bugzilla to submit and you guys to take a look at.
     
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