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Issue accessing site with www prefix

Discussion in 'Bind / DNS / Nameserver Issues' started by Yehzo, Jun 26, 2016.

  1. JayFromEpic

    JayFromEpic Well-Known Member

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    Greetings everyone,

    I have a friend of mine that recently ran across an odd issue while accessing his server.

    He is able to visit a website with a url such as domain.com but when he attempts to visit a site with a url such as /www.domain.com he is directed to a cloudflare maintenance page.

    Im just curious if anyone has had this occur in the past and what they may have done to remedy the problem. His setup:

    . CentOS 6 server w/cPanel/WHM
    . CloudFlare DDoS Protection
    . Litespeed Webserver

    Any assistance is much appreciated. Thanks!
     
    #1 JayFromEpic, Jun 26, 2016
    Last edited by a moderator: Jun 26, 2016
  2. JayFromEpic

    JayFromEpic Well-Known Member

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    Hello,

    Normally that would be the case but this issue is only happening for one person out of 10k active users a day.
     
  3. SysSachin

    SysSachin Well-Known Member

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    Hello,

    If the issue facing only one client then Might be the issue with browser cache. Can you please ask then to access website after clearing browser cache or another browser.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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