SOLVED Issue accessing ticket system

juancaco

Registered
Jan 22, 2019
4
0
1
Colombia
cPanel Access Level
Reseller Owner
Hello guys, I have an issue with my cpanel account. I access almmost everyday to create a support ticket however today I am not being able to login anymmore. Password is the same as everyday. Did something happened to cPanel´s support ticket system?

Any way to contact cPanel support by phone?

Please advice

This is the error I get always:

The login or password was incorrect, please try again!

Please log in with the Customer Portal account that started the ticket creation process in WHM.

Reseting password does not work either
 
Last edited by a moderator:

juancaco

Registered
Jan 22, 2019
4
0
1
Colombia
cPanel Access Level
Reseller Owner
Hi, no sir, I opened this account new becuase it will not allow me to access with the original user.

Yes, in fact we have 4-5 opened tickets that need atention and a solution but unfortunatly I am unable to log back in.

Sure, this are some opened tickets:

cPanel tickets ID# 11253513
cPanel tickets ID# 11253295
cPanel tickets ID# 11251317
cPanel tickets ID# 11251209

tried again a password restore, but message is received hours after and then it does not work saying that

The key did not match


appreciate your help, need access very urgent

juan