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SOLVED Issue accessing ticket system

Discussion in 'General Discussion' started by juancaco, Jan 22, 2019.

  1. juancaco

    juancaco Registered

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    Hello guys, I have an issue with my cpanel account. I access almmost everyday to create a support ticket however today I am not being able to login anymmore. Password is the same as everyday. Did something happened to cPanel´s support ticket system?

    Any way to contact cPanel support by phone?

    Please advice

    This is the error I get always:

    The login or password was incorrect, please try again!

    Please log in with the Customer Portal account that started the ticket creation process in WHM.

    Reseting password does not work either
     
    #1 juancaco, Jan 22, 2019
    Last edited by a moderator: Jan 22, 2019
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Do you have any open tickets right now that you can provide the ticket ID for? Is the email you use for the forums, the same email account you used for the ticket system?
     
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  3. juancaco

    juancaco Registered

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    Hi, no sir, I opened this account new becuase it will not allow me to access with the original user.

    Yes, in fact we have 4-5 opened tickets that need atention and a solution but unfortunatly I am unable to log back in.

    Sure, this are some opened tickets:

    cPanel tickets ID# 11253513
    cPanel tickets ID# 11253295
    cPanel tickets ID# 11251317
    cPanel tickets ID# 11251209

    tried again a password restore, but message is received hours after and then it does not work saying that

    The key did not match


    appreciate your help, need access very urgent

    juan
     
  4. GOT

    GOT Get Proactive! PartnerNOC

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    You submit support tickets every day?
     
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  5. juancaco

    juancaco Registered

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    Hi again, I just tried to reset password and finally got account restored. Dont know whta really happened. I am back in

    Thank you for your help
     
  6. juancaco

    juancaco Registered

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    Since this is my first post and it has been solved, can anyone help me how can I marc this as solved?

    Sorry :)
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Thank you for the update.
     
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