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Issue Configuring Exim

Discussion in 'E-mail Discussion' started by earthrat, Sep 16, 2013.

  1. earthrat

    earthrat Well-Known Member

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    I am trying to setup the dedicated IP address for domains that have one to send mail from their site instead of the servers IP. I ran into some complications with this because after setting this up email was returning a 550 error""" and it was not until I disabled "Allow DKIM verification for incoming messages" was I able to send mail.

    Allow DKIM says it is looking for valid signatures in incoming mail. However I do not know what that signature is supposed to be because in my tests the email addresses used came from other accounts on the same server. So one question I have is if the signatures are not correct on the server how do I go about correcting that?

    Because there is no reference saying that I need to disable DKIM verification I assume these will work together and I like what DKIM does for my clients and need to know what I must do to get these two parameters to play nice?
     
    #1 earthrat, Sep 16, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Could you provide us with the specific error message that you received?

    Thank you.
     
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    #2 cPanelMichael, Sep 17, 2013
  3. earthrat

    earthrat Well-Known Member

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    Thanks, here is what the server message read, email addresses have been changed to protect the innocent...;)

    The error that the other server returned was:
    550 Administrative prohibition

    ----- Original message -----

    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
    d=domain.com; s=google;
    h=from:references:in-reply-to:mime-version:thread-index:date
    :message-id:subject:to:content-type;
    bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
    b=RnnQAZzOfGg4YM5Vw8SPFs4 Cz0IpjelpMSvmP6q2YBBPKqbHMjXkWesDhCy72Dc8l
    3kz17KsdfQpO ewcchp7 KLE caYQmqs7AoM9/FLDPfsqLjTdoIkL6jEGcUq60nSsCwI
    g8fclCJEJ7wnHUiL9c6I1brwKu/pRE05WGFh4=
    X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
    d=1e100.net; s=20130820;
    h=x-gm-message-state:from:references:in-reply-to:mime-version
    :thread-index:date:message-id:subject:to:content-type;
    bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
    b=KXp7ZmwB 2HNuLxGC9pAwCMSaldXbEDsp W7xuPGaDbQfXB/dizjXHjN1 DVqtqM5j
    Y VNWAgS7cJCVqXTAsEK3V xadLCo3NTnyWMplDsU6o6hVoiDEEJK85AdfoEQSDhmuWJ
    n0s2VTLeuI6ZxK4pQZgWabmfnEiXhu7647l5Imr6YUeRPLgE cn0bbq7mVGuXPCucE0X
    GfW4 xN9/ 2Q2nJJXvXmBjy5ikrW6UKLl5CYfyfOyRiIK2C0YFHdOBK6pyCDkKF4pv8g
    J6h5BglPIaBjFarKa XrLKZ i4 vAoaeRdcWgdbGGYakV0kH8ZrI1GIiUc0KFv3CuR0M
    ZOnQ==
    X-Gm-Message-State: ALoCoQkQuIwhElLHPi8xKV6DRTrIoYXAKVwPjudp/Wa6u2D5Fc/Ytdc neeSdAeY2KnYeM1cBdRE
    X-Received: by 10.204.167.140 with SMTP id q12mr25120214bky.2.1379367942119; Mon, 16 Sep 2013 14:45:42 -0700 (PDT)
    From: Kevin M <email@domain.com>
    References: <EDB7EF1F1E8B4AD4885936D3A45108B4@UserPC> <c54201b1534c1bccad25bbb81c0c0d97@mail.gmail.com>
    <893C1EE84AB740F9BDEAEA6D7C1FA02C@UserPC>
    In-Reply-To: <893C1EE84AB740F9BDEAEA6D7C1FA02C@UserPC>
    MIME-Version: 1.0
    X-Mailer: Microsoft Outlook 14.0
    Thread-Index: AQF8StGQmrBUmc5ADnMBS0KPtmPkQwJF8cpKAz7KNKyaQZCncA==
    Date: Mon, 16 Sep 2013 14:45:42 -0700
    Message-ID: <6733469f20d9d08e2853d0883ddf59b4@mail.gmail.com>
    Subject: RE: Whitelist Request for IP Address 69.175.74.61
    To: Ed W <email@domain.com>
    Content-Type: text/plain; charset=UTF-8
     
    #3 earthrat, Sep 17, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Could you open a support ticket so we can take a closer look? It's possible you have some custom Exim configuration rules in place that are conflicting with the native DKIM support. You can open a ticket via:

    Submit A Ticket

    Post the ticket number here and we can update this thread with the outcome.

    Thank you.
     
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    #4 cPanelMichael, Sep 17, 2013
  5. earthrat

    earthrat Well-Known Member

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    Thank you, my support ticket number is #4348869
     
    #5 earthrat, Sep 17, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    To update, the issue was in-fact related to a custom Exim configuration value. The following value was not required, but added to the Exim configuration file:

    acl_smtp_dkim = acl_smtp_dkim

    Removing it and restarting Exim resolved the issue.

    Thank you.
     
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    #6 cPanelMichael, Sep 18, 2013
  7. earthrat

    earthrat Well-Known Member

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    Thanks for your help...;)
     
    #7 earthrat, Sep 18, 2013
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