Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Issue Configuring Exim

Discussion in 'E-mail Discussion' started by earthrat, Sep 16, 2013.

  1. earthrat

    earthrat Well-Known Member

    Joined:
    Nov 8, 2010
    Messages:
    51
    Likes Received:
    3
    Trophy Points:
    58
    Location:
    Bend, OR
    cPanel Access Level:
    Root Administrator
    I am trying to setup the dedicated IP address for domains that have one to send mail from their site instead of the servers IP. I ran into some complications with this because after setting this up email was returning a 550 error""" and it was not until I disabled "Allow DKIM verification for incoming messages" was I able to send mail.

    Allow DKIM says it is looking for valid signatures in incoming mail. However I do not know what that signature is supposed to be because in my tests the email addresses used came from other accounts on the same server. So one question I have is if the signatures are not correct on the server how do I go about correcting that?

    Because there is no reference saying that I need to disable DKIM verification I assume these will work together and I like what DKIM does for my clients and need to know what I must do to get these two parameters to play nice?
     
    #1 earthrat, Sep 16, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,390
    Likes Received:
    2,046
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Could you provide us with the specific error message that you received?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Sep 17, 2013
  3. earthrat

    earthrat Well-Known Member

    Joined:
    Nov 8, 2010
    Messages:
    51
    Likes Received:
    3
    Trophy Points:
    58
    Location:
    Bend, OR
    cPanel Access Level:
    Root Administrator
    Thanks, here is what the server message read, email addresses have been changed to protect the innocent...;)

    The error that the other server returned was:
    550 Administrative prohibition

    ----- Original message -----

    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
    d=domain.com; s=google;
    h=from:references:in-reply-to:mime-version:thread-index:date
    :message-id:subject:to:content-type;
    bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
    b=RnnQAZzOfGg4YM5Vw8SPFs4 Cz0IpjelpMSvmP6q2YBBPKqbHMjXkWesDhCy72Dc8l
    3kz17KsdfQpO ewcchp7 KLE caYQmqs7AoM9/FLDPfsqLjTdoIkL6jEGcUq60nSsCwI
    g8fclCJEJ7wnHUiL9c6I1brwKu/pRE05WGFh4=
    X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
    d=1e100.net; s=20130820;
    h=x-gm-message-state:from:references:in-reply-to:mime-version
    :thread-index:date:message-id:subject:to:content-type;
    bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
    b=KXp7ZmwB 2HNuLxGC9pAwCMSaldXbEDsp W7xuPGaDbQfXB/dizjXHjN1 DVqtqM5j
    Y VNWAgS7cJCVqXTAsEK3V xadLCo3NTnyWMplDsU6o6hVoiDEEJK85AdfoEQSDhmuWJ
    n0s2VTLeuI6ZxK4pQZgWabmfnEiXhu7647l5Imr6YUeRPLgE cn0bbq7mVGuXPCucE0X
    GfW4 xN9/ 2Q2nJJXvXmBjy5ikrW6UKLl5CYfyfOyRiIK2C0YFHdOBK6pyCDkKF4pv8g
    J6h5BglPIaBjFarKa XrLKZ i4 vAoaeRdcWgdbGGYakV0kH8ZrI1GIiUc0KFv3CuR0M
    ZOnQ==
    X-Gm-Message-State: ALoCoQkQuIwhElLHPi8xKV6DRTrIoYXAKVwPjudp/Wa6u2D5Fc/Ytdc neeSdAeY2KnYeM1cBdRE
    X-Received: by 10.204.167.140 with SMTP id q12mr25120214bky.2.1379367942119; Mon, 16 Sep 2013 14:45:42 -0700 (PDT)
    From: Kevin M <email@domain.com>
    References: <EDB7EF1F1E8B4AD4885936D3A45108B4@UserPC> <c54201b1534c1bccad25bbb81c0c0d97@mail.gmail.com>
    <893C1EE84AB740F9BDEAEA6D7C1FA02C@UserPC>
    In-Reply-To: <893C1EE84AB740F9BDEAEA6D7C1FA02C@UserPC>
    MIME-Version: 1.0
    X-Mailer: Microsoft Outlook 14.0
    Thread-Index: AQF8StGQmrBUmc5ADnMBS0KPtmPkQwJF8cpKAz7KNKyaQZCncA==
    Date: Mon, 16 Sep 2013 14:45:42 -0700
    Message-ID: <6733469f20d9d08e2853d0883ddf59b4@mail.gmail.com>
    Subject: RE: Whitelist Request for IP Address 69.175.74.61
    To: Ed W <email@domain.com>
    Content-Type: text/plain; charset=UTF-8
     
    #3 earthrat, Sep 17, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,390
    Likes Received:
    2,046
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you open a support ticket so we can take a closer look? It's possible you have some custom Exim configuration rules in place that are conflicting with the native DKIM support. You can open a ticket via:

    Submit A Ticket

    Post the ticket number here and we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Sep 17, 2013
  5. earthrat

    earthrat Well-Known Member

    Joined:
    Nov 8, 2010
    Messages:
    51
    Likes Received:
    3
    Trophy Points:
    58
    Location:
    Bend, OR
    cPanel Access Level:
    Root Administrator
    Thank you, my support ticket number is #4348869
     
    #5 earthrat, Sep 17, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,390
    Likes Received:
    2,046
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To update, the issue was in-fact related to a custom Exim configuration value. The following value was not required, but added to the Exim configuration file:

    acl_smtp_dkim = acl_smtp_dkim

    Removing it and restarting Exim resolved the issue.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Sep 18, 2013
  7. earthrat

    earthrat Well-Known Member

    Joined:
    Nov 8, 2010
    Messages:
    51
    Likes Received:
    3
    Trophy Points:
    58
    Location:
    Bend, OR
    cPanel Access Level:
    Root Administrator
    Thanks for your help...;)
     
    #7 earthrat, Sep 18, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Issue Configuring Exim
  1. Rateesh Nair

    Configuring Email for CMS Issue

    Rateesh Nair, Nov 23, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    269
    cPanelLauren
    Nov 26, 2018
  2. DennisMidjord

    Issues when configuring MariaDB with SSL

    DennisMidjord, Oct 10, 2018, in forum: Database Discussion
    Replies:
    15
    Views:
    301
    DennisMidjord
    Oct 16, 2018
  3. Ricardo Reyes Regato

    Configuring MultiPHP Manager Issue

    Ricardo Reyes Regato, Aug 31, 2018, in forum: CloudLinux
    Replies:
    11
    Views:
    747
    cPanelLauren
    Sep 7, 2018
  4. Lexy

    Issues Configuring CSF Properly

    Lexy, Aug 20, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    533
    cPanelMichael
    Aug 21, 2017
  5. ar.ripon

    Cannot delete Mailing list issue

    ar.ripon, Mar 20, 2019 at 11:15 PM, in forum: E-mail Discussion
    Replies:
    2
    Views:
    123
    ar.ripon
    Mar 22, 2019 at 11:45 PM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice