earthrat

Well-Known Member
Nov 8, 2010
51
3
58
Bend, OR
cPanel Access Level
Root Administrator
I am trying to setup the dedicated IP address for domains that have one to send mail from their site instead of the servers IP. I ran into some complications with this because after setting this up email was returning a 550 error""" and it was not until I disabled "Allow DKIM verification for incoming messages" was I able to send mail.

Allow DKIM says it is looking for valid signatures in incoming mail. However I do not know what that signature is supposed to be because in my tests the email addresses used came from other accounts on the same server. So one question I have is if the signatures are not correct on the server how do I go about correcting that?

Because there is no reference saying that I need to disable DKIM verification I assume these will work together and I like what DKIM does for my clients and need to know what I must do to get these two parameters to play nice?
 

earthrat

Well-Known Member
Nov 8, 2010
51
3
58
Bend, OR
cPanel Access Level
Root Administrator
Hello :)

Could you provide us with the specific error message that you received?

Thank you.
Thanks, here is what the server message read, email addresses have been changed to protect the innocent...;)

The error that the other server returned was:
550 Administrative prohibition

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=domain.com; s=google;
h=from:references:in-reply-to:mime-version:thread-index:date
:message-id:subject:to:content-type;
bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
b=RnnQAZzOfGg4YM5Vw8SPFs4 Cz0IpjelpMSvmP6q2YBBPKqbHMjXkWesDhCy72Dc8l
3kz17KsdfQpO ewcchp7 KLE caYQmqs7AoM9/FLDPfsqLjTdoIkL6jEGcUq60nSsCwI
g8fclCJEJ7wnHUiL9c6I1brwKu/pRE05WGFh4=
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:from:references:in-reply-to:mime-version
:thread-index:date:message-id:subject:to:content-type;
bh=Ad9Xp6RQvuyO0iiUAcbaU8/04sMI7QTFP2FCQVo4ov8=;
b=KXp7ZmwB 2HNuLxGC9pAwCMSaldXbEDsp W7xuPGaDbQfXB/dizjXHjN1 DVqtqM5j
Y VNWAgS7cJCVqXTAsEK3V xadLCo3NTnyWMplDsU6o6hVoiDEEJK85AdfoEQSDhmuWJ
n0s2VTLeuI6ZxK4pQZgWabmfnEiXhu7647l5Imr6YUeRPLgE cn0bbq7mVGuXPCucE0X
GfW4 xN9/ 2Q2nJJXvXmBjy5ikrW6UKLl5CYfyfOyRiIK2C0YFHdOBK6pyCDkKF4pv8g
J6h5BglPIaBjFarKa XrLKZ i4 vAoaeRdcWgdbGGYakV0kH8ZrI1GIiUc0KFv3CuR0M
ZOnQ==
X-Gm-Message-State: ALoCoQkQuIwhElLHPi8xKV6DRTrIoYXAKVwPjudp/Wa6u2D5Fc/Ytdc neeSdAeY2KnYeM1cBdRE
X-Received: by 10.204.167.140 with SMTP id q12mr25120214bky.2.1379367942119; Mon, 16 Sep 2013 14:45:42 -0700 (PDT)
From: Kevin M <[email protected]>
References: <[email protected]> <[email protected]>
<[email protected]>
In-Reply-To: <[email protected]>
MIME-Version: 1.0
X-Mailer: Microsoft Outlook 14.0
Thread-Index: AQF8StGQmrBUmc5ADnMBS0KPtmPkQwJF8cpKAz7KNKyaQZCncA==
Date: Mon, 16 Sep 2013 14:45:42 -0700
Message-ID: <[email protected]>
Subject: RE: Whitelist Request for IP Address 69.175.74.61
To: Ed W <[email protected]>
Content-Type: text/plain; charset=UTF-8
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Could you open a support ticket so we can take a closer look? It's possible you have some custom Exim configuration rules in place that are conflicting with the native DKIM support. You can open a ticket via:

Submit A Ticket

Post the ticket number here and we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
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DataCenter Provider
Twitter
To update, the issue was in-fact related to a custom Exim configuration value. The following value was not required, but added to the Exim configuration file:

acl_smtp_dkim = acl_smtp_dkim

Removing it and restarting Exim resolved the issue.

Thank you.