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Issue Installing SSL Certificate

Discussion in 'General Discussion' started by sahil942, Feb 12, 2014.

  1. sahil942

    sahil942 Registered

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    I was adding an ssl certificate when I mistakenly deleted the .cert and .key files for a certificate on the server.

    Now when I tried reading the certificate with a different CSR used to generate it (the certificate is from GoDaddy) I get the following error:

    The certificate could not be installed on the domain “<domain>.com”.

    error No certificate with ID “HASH(0xafff970)” exists.



    Everything else has a green check next to it (I'm assuming it states it's ok) but fails when I click install certificate.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Did you provide your SSL certificate provider with the updated CSR so they can issue you a new CRT?

    Thank you.
     
  3. sahil942

    sahil942 Registered

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    Yes I did, i'm trying to add the new certificate and I get the same error
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    The error message you provided typically indicates the wrong CRT is pasted or populated in the CRT field. Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. sahil942

    sahil942 Registered

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    Issue has been resolved, as per ticket ID # 4590257
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, the issue was resolved by removing and then reinstalling the certificate with the correct CRT/CAbundle.

    Thank you.
     
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