Issue Installing SSL Certificate

[sahil942]

I was adding an ssl certificate when I mistakenly deleted the .cert and .key files for a certificate on the server.

Now when I tried reading the certificate with a different CSR used to generate it (the certificate is from GoDaddy) I get the following error:

The certificate could not be installed on the domain “<domain>.com”.

error No certificate with ID “HASH(0xafff970)” exists.



Everything else has a green check next to it (I'm assuming it states it's ok) but fails when I click install certificate.

 

[cPanelMichael]

Hello

Did you provide your SSL certificate provider with the updated CSR so they can issue you a new CRT?

Thank you.

 

[sahil942]

Yes I did, i'm trying to add the new certificate and I get the same error

 

[cPanelMichael]

The error message you provided typically indicates the wrong CRT is pasted or populated in the CRT field. Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[sahil942]

Issue has been resolved, as per ticket ID # 4590257

 

[cPanelMichael]

To update, the issue was resolved by removing and then reinstalling the certificate with the correct CRT/CAbundle.

Thank you.