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Issue moving accounts

Discussion in 'General Discussion' started by kimpossible, Nov 27, 2007.

  1. kimpossible

    kimpossible Member

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    Greetings, all -

    I'm attempting to move accounts (either singularly or multiple) from

    WHM 10.8.0 cPanel 10.9.0-C117 RedHat Enterprise 3 i686 - WHM X v3.1.0

    To:

    WHM 11.2.0 cPanel 11.11.0-S18033 REDHAT Enterprise 5.1 i686 on standard - WHM X v3.1.0

    I'm having a dependency issue:

    Code:
    Copying pkgacct.static script.....0%.. ..100%.. ...Done
    Copying unpkgacct script.....0%.. ..100%.. ...Done
    Packaging the account... 
    Can't locate YAML/Syck.pm in @INC (@INC contains: /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 .) at cPScript/CachedDataStore.pm line 8.
    BEGIN failed--compilation aborted at cPScript/CachedDataStore.pm line 8.
    Compilation failed in require at cPScript/Limits.pm line 7.
    BEGIN failed--compilation aborted at cPScript/Limits.pm line 7.
    Compilation failed in require at ./pkgacct line 14.
    BEGIN failed--compilation aborted at ./pkgacct line 14.
    I've tried doing a /usr/local/cpanel/bin/checkperlmodules , which completes successfully, but doesn't help. (It did mention it was updating YAML 0.66 on the WHM 10.8 machine).

    Any advice greatly appreciated! We have a pretty good number of accounts to move to these new machines, and I'd like something a little more automated than "by hand".

    TIA!
     
  2. linux-image

    linux-image Well-Known Member

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    try:

    /scripts/perlinstaller YAML::Syck --force

    from shell as root.
     
  3. kimpossible

    kimpossible Member

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    Thank you! [Resolved]

    You rock, thank you!!! Good call, worked straight away.

    Thanks for the assist!

    :cool:
     
  4. sneader

    sneader Well-Known Member

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    I have the same problem.... moving accounts from a cPanel 10 server to cPanel 11. I had been transferring accounts fine till two nights ago, where I started getting the same error as kimpossible.

    I tried the perlinstaller upgrade suggestion by linux-image on the new server (cPanel 11) and it didn't help. But then I did it on the old server (cPanel 10) and YAY -- it is working.

    I even opened a ticket on this with cPanel and they suggested upgrading the cPanel 10 server to a new build (yeah, thanks)

    THANK YOU LINUX-IMAGE!

    - Scott
     
    #4 sneader, Dec 23, 2007
    Last edited: Dec 23, 2007
  5. sneader

    sneader Well-Known Member

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    Per Nick at cPanel, the command is slightly different:

    This is from his posting in this thread:

    http://forums.cpanel.net/showthread.php?p=345525#post345525

    Just FYI.

    - Scott
     
  6. cPanelNick

    cPanelNick Administrator
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