webstyler

Well-Known Member
Nov 20, 2003
467
2
168
Hello

We receive clean emails from one server that report 7 point for KAM_SEX

But email is clean, no content sexual or others.

How and when check for solve this?

Thanks
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,628
363
cPanel Access Level
Root Administrator
Hey there! is the KAM_SEX value showing up inside the /var/log/exim_mainlog or /var/log/maillog on the machine, or are you seeing that somewhere else? If you are able to find the entry in the maillog file, that may give you more details.

It's also possible there are things that can't easily be seen in the message, such as a tracking pixel or other device, that is triggering the filter. You can try and view the raw HTML of the message to see if there is anything odd shown in the code itself.
 

webstyler

Well-Known Member
Nov 20, 2003
467
2
168
Hey there! is the KAM_SEX value showing up inside the /var/log/exim_mainlog or /var/log/maillog on the machine, or are you seeing that somewhere else? If you are able to find the entry in the maillog file, that may give you more details.

It's also possible there are things that can't easily be seen in the message, such as a tracking pixel or other device, that is triggering the filter. You can try and view the raw HTML of the message to see if there is anything odd shown in the code itself.
Hello

KAM_SEX is not showing inside two logs.

Html email is really simple, no tracking code, only 1 image, few text and 3 links

:/

Thanks
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,628
363
cPanel Access Level
Root Administrator
Thanks for the additional details - I'm not sure what else could be causing that off the top of my head, so it might be best to submit a ticket to our team so we can check this out directly on the system experiencing the issue.