Issue with AutoSSL "DNS does not manage/DNS query error SERVFAIL (2)"

[IBEE_Active]

Hi team,

While issuing AutoSSL for a domain we are getting the attached error.

We have tried with cPanel and Let's encrypt providers and the results are the same.

Please note another WHM server is holding its DNS but A records are pointing correctly to the server which we are attempting to issue a certificate.

As a workaround, we generated an SSL certificate at the WHM which holds the DNS and manually installed it here.

Any assistance regarding the same is highly appreciated.

Note: "mydomainname.com" is just a sample one, not the real domain name..

===============
Verifying “Let’s Encrypt™”’s authorization on 8 domains via DNS CAA records …
12:53:23 PM WARN DNS query error (cpcalendars.mydomainname.com/NS): SERVFAIL (2)
WARN DNS query error (mydomainname.com/NS): SERVFAIL (2)
12:53:23 PM ERROR DNS does not manage “mydomainname.com”.
ERROR DNS does not manage “cpcalendars.mydomainname.com”.
12:53:23 PM WARN DNS query error (cpcontacts.mydomainname.com/NS): SERVFAIL (2)
12:53:23 PM ERROR DNS does not manage “cpcontacts.mydomainname.com”.
12:53:23 PM WARN DNS query error (webdisk.mydomainname.com/NS): SERVFAIL (2)
12:53:23 PM ERROR DNS does not manage “webdisk.mydomainname.com”.
12:53:23 PM WARN DNS query error (webmail.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (cpanel.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (mail.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (webdisk.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (cpcalendars.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (cpcontacts.mydomainname.com/CAA): SERVFAIL (2)
WARN DNS query error (mail.mydomainname.com/NS): SERVFAIL (2)
12:53:23 PM ERROR DNS does not manage “mail.mydomainname.com”.
12:53:26 PM WARN DNS query error (www.mydomainname.com/NS): SERVFAIL (2)
12:53:26 PM ERROR DNS does not manage “www.mydomainname.com”.
12:53:29 PM WARN DNS query error (webmail.mydomainname.com/NS): SERVFAIL (2)
12:53:29 PM ERROR DNS does not manage “webmail.mydomainname.com”.
12:53:29 PM WARN DNS query error (www.mydomainname.com/CAA): SERVFAIL (2)
12:53:35 PM WARN DNS query error (cpanel.mydomainname.com/NS): SERVFAIL (2)
12:53:35 PM ERROR DNS does not manage “cpanel.mydomainname.com”.
DNS does not manage any of this user’s 8 domains.
12:53:35 PM WARN DNS query error (mydomainname.com/CAA): SERVFAIL (2)
12:53:35 PM AutoSSL cannot increase “poolkart”’s SSL coverage.
===============

 

[cPanelLauren]

The HTTP DCV check has to be able to query the domain - this shows servfail, which indicates it's unable to resolve domains locally.