Issue with installing cPanel locally

[mdsmith98]

Hello.

I am new here, and I am having an issue installing cPanel and WHM on my server.

I keep getting the following error:
(FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.


I have been stuck on this issue for days, I cannot figure this out for the life of me.

I am trying to install on CentOS 7 on a server I am hosting from home. If anyone can help me, that would be fantastic.

 

[Eminds]

Make sure you have set resolvers in /etc/resolv.conf file , are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?

 

[Jcats]

Hello,

What happens if you run:

# host httpupdate.cpanel.net

Output of:

# cat /etc/resolv.conf

 

[mdsmith98]

Make sure you have set resolvers in /etc/resolv.conf file , are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?

I do have resolvers set, it's output will be in this reply towards the bottom when I reply to the second post. I also am able to pint httpupdate.cpanel.net without any packet loss.

Hello,

What happens if you run:

# host httpupdate.cpanel.net

Running host httpupdate.cpanel.net has 25 lines of httpupdate.cpanel.net has address (ip address here). All 25 lines have a different IP address at the end.

Output of:

# cat /etc/resolv.conf

The output is:

; generated by /usr/sbin/dhclient-script
search example.local
nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 208.184.x.xx
nameserver 208.104.xxx.xxx

 

[cPanelMichael]

Hello,

Do you have any firewall rules enabled on the system that could be filtering traffic to the cPanel update servers? You can review the instructions on disabling your firewall at:

Installation Guide - System Requirements - Documentation - cPanel Documentation

If the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we will update this thread with the outcome.

Thanks!

 

[mdsmith98]

I followed your guide on disabling my firewall, and still the same error.

As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.

 

[cPanelMichael]

As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.

You can send an email directly to cs[@]cpanel.net and our Customer Service Department can forward the request over to our Technical Support Department.

Thank you.