Issue with installing cPanel locally

mdsmith98

Registered
Mar 17, 2017
3
0
1
United States
cPanel Access Level
Root Administrator
Hello.

I am new here, and I am having an issue installing cPanel and WHM on my server.

I keep getting the following error:
(FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.


I have been stuck on this issue for days, I cannot figure this out for the life of me.

I am trying to install on CentOS 7 on a server I am hosting from home. If anyone can help me, that would be fantastic.
 

Eminds

Well-Known Member
Nov 10, 2016
319
32
28
India
cPanel Access Level
Root Administrator
Make sure you have set resolvers in /etc/resolv.conf file , are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
806
156
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

What happens if you run:

Code:
# host httpupdate.cpanel.net
Output of:

Code:
# cat /etc/resolv.conf
 

mdsmith98

Registered
Mar 17, 2017
3
0
1
United States
cPanel Access Level
Root Administrator
Make sure you have set resolvers in /etc/resolv.conf file , are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?
I do have resolvers set, it's output will be in this reply towards the bottom when I reply to the second post. I also am able to pint httpupdate.cpanel.net without any packet loss.


Hello,

What happens if you run:

Code:
# host httpupdate.cpanel.net
Running host httpupdate.cpanel.net has 25 lines of httpupdate.cpanel.net has address (ip address here). All 25 lines have a different IP address at the end.

Output of:

Code:
# cat /etc/resolv.conf
The output is:

Code:
; generated by /usr/sbin/dhclient-script
search example.local
nameserver 8.8.8.8
nameserver 8.8.4.4
nameserver 208.184.x.xx
nameserver 208.104.xxx.xxx
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Do you have any firewall rules enabled on the system that could be filtering traffic to the cPanel update servers? You can review the instructions on disabling your firewall at:

Installation Guide - System Requirements - Documentation - cPanel Documentation

If the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we will update this thread with the outcome.

Thanks!
 

mdsmith98

Registered
Mar 17, 2017
3
0
1
United States
cPanel Access Level
Root Administrator
I followed your guide on disabling my firewall, and still the same error.

As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.
You can send an email directly to cs[@]cpanel.net and our Customer Service Department can forward the request over to our Technical Support Department.

Thank you.