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Issue with MX Record Displaying incorrectly

Discussion in 'E-mail Discussion' started by tylerjr92, May 21, 2016.

  1. tylerjr92

    tylerjr92 Member

    May 24, 2014
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    So I have a wildcard SSL Cert.
    I have installed this cert in my VPS WHM>>Service Configuration>>Manage Service SSL Certificates.
    I have enabled Mail SNI.
    My MX Records for this domain are as follows:
    0 MX
    10 MX

    The issue I am having is when my clients goto cPanel Home>>Email Accounts>>Setup Mail Client the incorrect settings are being displayed for the incoming and outgoing servers.

    They see my servers FQDN Hostname and not

    So far the only workaround I have found is to add my MX records to EACH domain. This is time consuming and not a realistic fix. Has anyone run into this or figured out how to edit these settings? I did see that there was a feature request that was implemented in Version 56 to do this, but I can not find where to edit this information.

    WHM/cPanel version 56.0 (build 20)
    #1 tylerjr92, May 21, 2016
    Last edited by a moderator: May 21, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    As I understand, you have a wildcard certificate installed for your services as:

    In order to use the "Mail SNI" functionality with this certificate, you should install the wildcard SSL certificate as "" via cPanel to ensure it's utilized in the email client configuration page. Please also review the following thread:

    Mail SNI mail.<domain> - doesn't work

    Thank you.
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