Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Issue with MX Record Displaying incorrectly

Discussion in 'E-mail Discussion' started by tylerjr92, May 21, 2016.

  1. tylerjr92

    tylerjr92 Member

    Joined:
    May 24, 2014
    Messages:
    9
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Reseller Owner
    So I have a wildcard SSL Cert.
    I have installed this cert in my VPS WHM>>Service Configuration>>Manage Service SSL Certificates.
    I have enabled Mail SNI.
    My MX Records for this domain are as follows:
    0 MX mail.example.com
    10 MX example.com

    The issue I am having is when my clients goto cPanel Home>>Email Accounts>>Setup Mail Client the incorrect settings are being displayed for the incoming and outgoing servers.

    They see my servers FQDN Hostname mydesign.example.com and not mail.example.com

    So far the only workaround I have found is to add my MX records to EACH domain. This is time consuming and not a realistic fix. Has anyone run into this or figured out how to edit these settings? I did see that there was a feature request that was implemented in Version 56 to do this, but I can not find where to edit this information.

    WHM/cPanel version 56.0 (build 20)
     
    #1 tylerjr92, May 21, 2016
    Last edited by a moderator: May 21, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,896
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    As I understand, you have a wildcard certificate installed for your services as:

    Code:
    *.example.com
    In order to use the "Mail SNI" functionality with this certificate, you should install the wildcard SSL certificate as "mail.example.com" via cPanel to ensure it's utilized in the email client configuration page. Please also review the following thread:

    Mail SNI mail.<domain> - doesn't work

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, May 31, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Issue Record Displaying
  1. Anoop P Alias

    whmapi1 addzonerecord issue

    Anoop P Alias, Jan 14, 2018, in forum: cPanel Developers
    Replies:
    4
    Views:
    373
    Anoop P Alias
    Jan 17, 2018
  2. Menkele

    SOLVED Issue with DNS records for Office 365 in cPanel account

    Menkele, Dec 15, 2017, in forum: E-mail Discussion
    Replies:
    9
    Views:
    1,083
    Menkele
    Jan 9, 2018
  3. alan_76

    A Record Issue

    alan_76, Sep 7, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    359
    cPanelMichael
    Sep 11, 2017
  4. yuncheng

    SOLVED whm api1 editzonerecord issue

    yuncheng, Feb 21, 2017, in forum: cPanel Developers
    Replies:
    2
    Views:
    635
    cPanelMichael
    Apr 7, 2017
  5. Patrickb2server

    DNS Records Problem After Server Issue

    Patrickb2server, Jan 13, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    662
    Infopro
    Jan 13, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice