Issues accessing whm/cpanel web interface

zkoradia

Registered
Nov 16, 2019
1
0
1
United Kingdom
cPanel Access Level
Root Administrator
I seem to have lost access to the web interface to whm/cpanel. I get a network connection error in the browser. I am able to ssh to the machine. One of the forum threads suggested trying to restart cpanel but I got the following error.


Code:
# service cpanel restart
Redirecting to /bin/systemctl restart cpanel.service

Job for cpanel.service failed because a timeout was exceeded. See "systemctl status cpanel.service" and "journalctl -xe" for details.
And systemctl status returned the following
Code:
# systemctl status cpanel.service
● cpanel.service - cPanel services
   Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
   Active: failed (Result: timeout) since Sat 2019-11-16 08:34:55 GMT; 15s ago
  Process: 8326 ExecStop=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --stop --notconfigured-ok --systemd-service=cpanel (code=exited, status=0/SUCCESS)
  Process: 4664 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --notconfigured-ok --systemd-service=cpanel (code=killed, signal=TERM)
 Main PID: 2751 (code=exited, status=255)
   CGroup: /system.slice/cpanel.service
           ├─11795 tail -f uplearn.co.uk-ssl_log
           ├─18565 tail -f uplearn_co_uk.php.error.log
           └─25515 tail -f uplearn.co.uk-ssl_log

Nov 16 08:34:49 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:50 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:51 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:52 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:53 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:54 v1-up-learn restartsrv_cpsrvd[4664]: /usr/local/cpanel/libexec/cpsrvd-dormant: Waiting to bind to.......
Nov 16 08:34:55 v1-up-learn systemd[1]: cpanel.service start operation timed out. Terminating.
Nov 16 08:34:55 v1-up-learn systemd[1]: Failed to start cPanel services.
Nov 16 08:34:55 v1-up-learn systemd[1]: Unit cpanel.service entered failed state.
Nov 16 08:34:55 v1-up-learn systemd[1]: cpanel.service failed.
Netstat showed that the ports 2087 and 2083 are not open and being listened on, which aligns well with the network connection error I saw from the browser.

I was hesitant trying much else as the websites from user accounts are all running okay right now. Any suggestions on what else I could try so as to understand what has happened and recover?

Version info below:
Code:
# grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf
/etc/redhat-release:CentOS Linux release 7.7.1908 (Core)
/usr/local/cpanel/version:11.84.0.9
/var/cpanel/envtype:kvm
CPANEL=release
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Do you have any firewall software installed on the server? If not you may try to run the following:

Code:
/scripts/configure_firewall_for_cpanel
then attempting to restart the cPanel service