Issues saving copy when send email from Outlook

rcaldera

Registered
Nov 22, 2017
3
0
1
Venezuela
cPanel Access Level
Root Administrator
Hi,

When our clients sending email from Outlook and have configure make copy on server this not work, the email is sending but the copy is´t present on folder "Sent".

We have testing various config to make this but is´t not possible.
 

web-project

Well-Known Member
Nov 23, 2007
67
12
58
have you tried IMAP option on client device? As normally only the IMAP will have a copy on server as for POP protocol will store copy on client device!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Can you verify if this is happening across multiple email clients (e.g. Thunderbird, Webmail), or if it's isolated to Outlook?

Thank you.
 

rcaldera

Registered
Nov 22, 2017
3
0
1
Venezuela
cPanel Access Level
Root Administrator
Hi,

I try with Thunderbird/Opera Mail/Outlook, same result, don't copy make email send on server.

Via Webmail is the only way that saving copy on server.

Config:

Username: [email protected]
Password: Use the email account’s password.
Incoming Server: server.ext
  • POP3 Port: 995
Outgoing Server: server.ext
  • SMTP Port: 465
 
Thread starter Similar threads Forum Replies Date
T Email 3
G Email 15
H Email 2
A Email 1
T Email 2