Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Issues saving copy when send email from Outlook

Discussion in 'E-mail Discussions' started by rcaldera, Nov 22, 2017.

  1. rcaldera

    rcaldera Registered

    Joined:
    Nov 22, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Venezuela
    cPanel Access Level:
    Root Administrator
    Hi,

    When our clients sending email from Outlook and have configure make copy on server this not work, the email is sending but the copy is´t present on folder "Sent".

    We have testing various config to make this but is´t not possible.
     
  2. web-project

    web-project Well-Known Member

    Joined:
    Nov 23, 2007
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    58
    have you tried IMAP option on client device? As normally only the IMAP will have a copy on server as for POP protocol will store copy on client device!
     
  3. rcaldera

    rcaldera Registered

    Joined:
    Nov 22, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Venezuela
    cPanel Access Level:
    Root Administrator
    Hi,

    Yes, I try with IMAP protocol and nothing.

    This issue is present when cPanel update to 68.0.16, same issue on different server.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Can you verify if this is happening across multiple email clients (e.g. Thunderbird, Webmail), or if it's isolated to Outlook?

    Thank you.
     
  5. rcaldera

    rcaldera Registered

    Joined:
    Nov 22, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Venezuela
    cPanel Access Level:
    Root Administrator
    Hi,

    I try with Thunderbird/Opera Mail/Outlook, same result, don't copy make email send on server.

    Via Webmail is the only way that saving copy on server.

    Config:

    Username: user@server.ext
    Password: Use the email account’s password.
    Incoming Server: server.ext
    • POP3 Port: 995
    Outgoing Server: server.ext
    • SMTP Port: 465
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    That's POP3, not IMAP. Imap over SSL is port 993.

    Thank you.
     
Loading...

Share This Page