Issues saving copy when send email from Outlook

[rcaldera]

Hi,

When our clients sending email from Outlook and have configure make copy on server this not work, the email is sending but the copy is´t present on folder "Sent".

We have testing various config to make this but is´t not possible.

 

[web-project]

have you tried IMAP option on client device? As normally only the IMAP will have a copy on server as for POP protocol will store copy on client device!

 

[rcaldera]

Hi,

Yes, I try with IMAP protocol and nothing.

This issue is present when cPanel update to 68.0.16, same issue on different server.

 

[cPanelMichael]

Hello,

Can you verify if this is happening across multiple email clients (e.g. Thunderbird, Webmail), or if it's isolated to Outlook?

Thank you.

 

[rcaldera]

Hi,

I try with Thunderbird/Opera Mail/Outlook, same result, don't copy make email send on server.

Via Webmail is the only way that saving copy on server.

Config:

Username: [email protected]
Password: Use the email account’s password.
Incoming Server: server.ext

• POP3 Port: 995

Outgoing Server: server.ext

• SMTP Port: 465

 

[cPanelMichael]

Incoming Server: server.ext

• POP3 Port: 995

That's POP3, not IMAP. Imap over SSL is port 993.

Thank you.