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Issues with extracting files from cPanel file manager

Discussion in 'General Discussion' started by Steadford, Jun 10, 2014.

  1. Steadford

    Steadford Member

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    Hello,

    I have a compressed file that contains several thousand small files that I uploaded to FTP. Using the cPanel file manager to extract the files leaves me with a partial extraction (even though cPanel shows the process as still running). I tried this a couple of times. The first time I ran the extraction process 983 files were extracted; the second time, 1018 files were extracted. Am I hitting against some limit I am unaware of? How can I get a full extraction of the compressed file? Thanks for your help.

    Steadford.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. Steadford

    Steadford Member

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    Hello,

    Thank you for your quick reply. I checked the error log and really don't see any errors related to the account I am working with at or around the time of the attempted extraction.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You may want to check if your server is hitting any VPS resource limits, assuming it's a VPS. Otherwise, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. Steadford

    Steadford Member

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    I checked with the admin and they said "This is not a limit set within your VPS configuration," so I opened a ticket (5072187) as you suggested.

     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, the issue was not reproducible on a test environment. The user was advised to reach out to their provider again to see if any applications on the VPS node are killing the process.

    Thank you.
     
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