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Issues with Mac mail email clients after maildir conversion

Discussion in 'E-mail Discussion' started by Marktek, Jan 18, 2008.

  1. Marktek

    Marktek Member

    Jan 18, 2008
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    I am asking for some advice, our servers have now been converted over to maildir. Which, users are reporting a variety of email clients not syncing to the server, some are getting duplicate emails, Mac users are getting IMAP sync issues which I have been simply telling them to remove the account from the client and re-adding it. It does resolve the issue, but my question is this something to do with mac email clients using mbox format and once the conversion it has a fit and causes the users all kinds of grief.

    On the same note, I get Mac users with pop accounts running into nearly the same issue. Which, I only advised backing up their email and then remove and re-add. I have had some that removed and didn't back the emails up which I found a handy trick through a mac forum to recover them, well I hope it worked no complaints yet.

    I guess my true question is what indeed causes the email clients to act in such a manner after the conversion.

    Any insight to this would be beneficial in trying to provide a much needed response to my users on how to correct this with out putting them through the ringer.

    By the way, I have not had any Outlook issues yet. Just Mac users.
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
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    Root Administrator
    Note, duplicate emails will be received for those acquiring their mail via POP3 after the conversion.

    I know when I have sync issues with an IMAP client connecting to a cPanel server, I typically need to set the IMAP prefix to INBOX.
  3. carock

    carock Well-Known Member

    Sep 25, 2002
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    St. Charles, MO
    I have a customer with a similar problem. Using Mac mail.

    I see the pop3 log everything as if nothing is happening, but the customer is telling me the mailbox shows "offline" in their mail program.

    Unfortunately, I have no idea about anything Mac, so I don't know what to do.

    I don't see any problems in the logs on this end.

    Should I tell him to set it up as imap to see if that helps, or will it make any difference? I only assume it's pop3 since thats what is being logged on the cPanel server /var/log/maillog

    Jan 30 09:13:12 cpanel pop3d: LOGIN,, ip=[::ffff:]
    Jan 30 09:13:13 cpanel pop3d: LOGOUT,, ip=[::ffff:], top=3087, retr=43408, rcvd=55, sent=62523, time=1

  4. cPanelNick

    cPanelNick Administrator Staff Member

    Mar 9, 2015
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    DataCenter Provider
    They may just need to click the little lightning image next to their mail or restart

    You can hit


    to find the status of whats going on

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