Issues with Password Protecting directories disappearing

woobl

Registered
Feb 2, 2011
2
0
51
Hello to the forums.

I'm trying to password protect a directory via the cPanel options. The directory is off the public_html/ but every time I protect the folder it disappears when I navigate to it - all I get is a 404 page.

Is there any reason this might be happening? Permissions maybe?

Any ideas greatly received!

Best,

Oli
 

woobl

Registered
Feb 2, 2011
2
0
51
Yes, inside public_html/www (so generally accessible from my-domain.com/...). The permissions for the folder are currently 755.
 

Dragpa

Registered
Feb 12, 2011
1
0
51
Hi,

I also get this problem: Attempt to apply a password to a directory within Cpanel, when we do the website page returns a 404 message, when we remove the password - the folders are visible again


1. Log into cpanel
2. Security > Password Protect Directories.
3. Select mp3 (/home/xxxxx/public_html/mp3)
4. Tick password protect this directory.
5. click save
5. create user "xxxxx_fp"
6 create password "22ndJan2011"
7. browse to /http://xxxxx.co.uk/mp3/ - error 404 - not found.

8. untick the "Password protect this directory"
9. Save
10. browse to /http://xxxxx.co.uk/mp3/ see directory structure - obviously unprotected.

When going to password protect the directory the File Manager pop up does not appear.

Grateful for any advice please.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
41
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello Dragpa,

Please open up a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here after opening it.

Thanks.