Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Issues with Password Protecting directories disappearing

Discussion in 'General Discussion' started by woobl, Feb 2, 2011.

  1. woobl

    woobl Registered

    Joined:
    Feb 2, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    Hello to the forums.

    I'm trying to password protect a directory via the cPanel options. The directory is off the public_html/ but every time I protect the folder it disappears when I navigate to it - all I get is a 404 page.

    Is there any reason this might be happening? Permissions maybe?

    Any ideas greatly received!

    Best,

    Oli
     
    #1 woobl, Feb 2, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,066
    Likes Received:
    348
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    What do you mean off the public_html? Inside it? What are the perms on the directory?
     
    #2 Infopro, Feb 2, 2011
  3. woobl

    woobl Registered

    Joined:
    Feb 2, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    Yes, inside public_html/www (so generally accessible from my-domain.com/...). The permissions for the folder are currently 755.
     
    #3 woobl, Feb 2, 2011
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,066
    Likes Received:
    348
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Well, www is a system "shortcut" if you will, not an actual directory. It points to public_html. If you're using it in the path, remove it.
     
    #4 Infopro, Feb 2, 2011
  5. LinuxTechie

    LinuxTechie Well-Known Member

    Joined:
    Jan 22, 2011
    Messages:
    502
    Likes Received:
    5
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Hello Oli,

    I am not sure whether you are using the correct procedure to password protect a directory. Please have a check on the below given URL for reference.

    Password Protect Directories

    If you are still facing issues we can have a look into it again.
     
    #5 LinuxTechie, Feb 2, 2011
  6. Dragpa

    Dragpa Registered

    Joined:
    Feb 12, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    Hi,

    I also get this problem: Attempt to apply a password to a directory within Cpanel, when we do the website page returns a 404 message, when we remove the password - the folders are visible again


    1. Log into cpanel
    2. Security > Password Protect Directories.
    3. Select mp3 (/home/xxxxx/public_html/mp3)
    4. Tick password protect this directory.
    5. click save
    5. create user "xxxxx_fp"
    6 create password "22ndJan2011"
    7. browse to /http://xxxxx.co.uk/mp3/ - error 404 - not found.

    8. untick the "Password protect this directory"
    9. Save
    10. browse to /http://xxxxx.co.uk/mp3/ see directory structure - obviously unprotected.

    When going to password protect the directory the File Manager pop up does not appear.

    Grateful for any advice please.
     
    #6 Dragpa, Feb 12, 2011
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,609
    Likes Received:
    31
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello Dragpa,

    Please open up a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here after opening it.

    Thanks.
     
    #7 cPanelTristan, Feb 14, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Issues Password Protecting
  1. basslion

    Password Protecting public_html and Magento issues

    basslion, Mar 30, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    537
    Jcats
    Mar 31, 2017
  2. madnoob2

    Dovecot SSL issues

    madnoob2, Apr 11, 2018, in forum: Security
    Replies:
    5
    Views:
    87
    cPanelMichael
    Apr 12, 2018
  3. cosjames

    Moving from Ensim to cPanel Issues

    cosjames, Mar 30, 2018, in forum: Migrate to cPanel
    Replies:
    4
    Views:
    175
    cPanelKyle
    Apr 2, 2018
  4. Kent Brockman

    Any issues with EPEL repo?

    Kent Brockman, Mar 27, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    53
    cPanelMichael
    Mar 28, 2018
  5. efuzone

    Email Security Issues

    efuzone, Mar 19, 2018, in forum: E-mail Discussions
    Replies:
    1
    Views:
    93
    cPanelMichael
    Mar 20, 2018

Share This Page