Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Issuing let's encrypt certificate problem

Discussion in 'Security' started by Zahra95, Oct 2, 2018.

  1. Zahra95

    Zahra95 Member

    Joined:
    Sep 23, 2018
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Iran
    cPanel Access Level:
    Root Administrator
    Hello every body
    I want install free ssl on my user's domain but I see below error:
    There was a problem processing your request

    • Error issuing certificate
    • Failed to issue certificate
    • Updating challenge for domain.tld: acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: SERVFAIL looking up A for domain.tld (order URL: [removed]
    If you know what is my problem say to me :)
    Thank you
    Be happy
     
    #1 Zahra95, Oct 2, 2018
    Last edited by a moderator: Oct 2, 2018
  2. Anupam SG

    Anupam SG Active Member

    Joined:
    Aug 29, 2018
    Messages:
    40
    Likes Received:
    16
    Trophy Points:
    8
    Location:
    Earth
    cPanel Access Level:
    Root Administrator
    Is the user assigned a domain?
    Check the DNS entries. The default domain should be non-www version which should be pointed to the server IP. Add a A Record in the DNS zone for www version of the domain.
    Let the DNS changes propagate, then try re-issuing the certificate.
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,476
    Likes Received:
    507
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @Zahra95

    As suggested by @Anupam SG I believe it sounds like you need to check the A record for the domain. It sounds as though the DCV process was unable to confirm that the domain did actually resolve.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Zahra95

    Zahra95 Member

    Joined:
    Sep 23, 2018
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Iran
    cPanel Access Level:
    Root Administrator
    Hello @cPanelLauren
    Exactly my problem is A record
    please guide me :)

    Thank you
     

    Attached Files:

  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,476
    Likes Received:
    507
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @Zahra95

    You'll need to log in at the registrar for the domain and point it to this server, either add an A record with the server's IP address or point the nameservers to your server.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Zahra95

    Zahra95 Member

    Joined:
    Sep 23, 2018
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Iran
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice