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I've broken email on my server!

Discussion in 'E-mail Discussions' started by jdearing, Dec 22, 2009.

  1. jdearing

    jdearing Active Member

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    I checked the RBL list and Sender Verification Callouts in the Exim config and stopped getting emails all together.

    I have since unchecked both and still not getting emails.

    I reset the exim config to defaults and still nothing.
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    When sending a test message I would check the Exim log to monitor for errors and any indications of a possible cause.

    Via root SSH access, here is a command that may be used to monitor for new entries in the Exim main log:
    Code:
    # tail -fvn0 /var/log/exim_mainlog
     
  3. jdearing

    jdearing Active Member

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    Here is a sample of the log. The one in bold is the test message I sent from my desktop. It never shows up in the inbox for the account on the server.

    ---------------------------------------------

    2009-12-22 21:38:56 1NNI3r-0004wq-AR <= retreadsd3@mystatesline.com H=(157.44.115.124.broad.ya.sn.dynamic.163data.com.cn) [124.115.44.157] P=esmtp S=1648 id=000d01ca8381$6f37d3f0$6400a8c0@retreadsd3
    2009-12-22 21:39:00 H=(157.44.115.124.broad.ya.sn.dynamic.163data.com.cn) [124.115.44.157] Warning: Sender rate 1.0 / 1h
    2009-12-22 21:39:01 1NNI3w-0004wr-He <= dishevelledzx939@cyvnet.com H=(157.44.115.124.broad.ya.sn.dynamic.163data.com.cn) [124.115.44.157] P=esmtp S=1656 id=000d01ca8381$6f37d3f0$6400a8c0@dishevelledzx939
    2009-12-22 21:39:07 no IP address found for host adsl-dynamic-pool-xxx.fpt.vn (during SMTP connection from [118.71.241.121])
    2009-12-22 21:39:13 H=mta21.charter.net [216.33.127.81] Warning: Sender rate 2.8 / 1h
    2009-12-22 21:39:14 1NNI4A-0004xP-3l <= jimmy11.dearing@charter.net H=mta21.charter.net [216.33.127.81] P=esmtp S=3694

    2009-12-22 21:39:19 no host name found for IP address 200.7.224.18
    2009-12-22 21:39:20 no host name found for IP address 95.56.29.12
    2009-12-22 21:39:24 H=(user) [95.56.29.12] rejected MAIL <gut5X@partenaire-entreprise.fr>: Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
    2009-12-22 21:39:47 H=(XQDLIRTO) [200.7.224.18] rejected MAIL <knuckling03@buckeyenet.com>: Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
    2009-12-22 21:39:48 H=cpe-121-215-230-27.static.qld.bigpond.net.au [121.215.230.27] Warning: Sender rate 0.0 / 1h
    2009-12-22 21:39:48 1NNI4i-0004yd-3n <= scrolleduf4@rvcreativa.com H=cpe-121-215-230-27.static.qld.bigpond.net.au [121.215.230.27] P=esmtp S=1724 id=000d01ca8381$77ff4b80$6400a8c0@scrolleduf4
    2009-12-22 21:39:49 no IP address found for host 203.9.176.220.broad.gz.jx.dynamic.163data.com.cn (during SMTP connection from [220.176.9.203])
     
  4. jdearing

    jdearing Active Member

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    I notice the MailScanner service is failed. I can manually start it, but it appears to fail almost immediately again.
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please ensure the third-party software, MailScanner, is fully disabled, then proceed with the following reset:
    WHM: Main >> Service Configuration >> Exim Configuration Editor >> Reset Configuration >> Reset All Configs to Defaults
    Documentation: Reset the Exim Configuration

    For in-depth assistance with MailScanner difficulty, I recommend referring to the vendor's official web site and their available support channels:
    http://forum.configserver.com/
    http://www.configserver.com/contact.html
    http://www.configserver.com/support.html
     
  6. jdearing

    jdearing Active Member

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    Reinstall of MailScanner seems to have solved the problem!

    I had completely reset the exim configs to defaults earlier. That didn't help me. But MailScanner was probably still hosing things up.
     
    #6 jdearing, Dec 22, 2009
    Last edited: Dec 22, 2009
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