Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Joomla SMTP failing on new server, same settings as old server

Discussion in 'E-mail Discussion' started by smatt, Aug 5, 2016.

  1. smatt

    smatt Active Member

    Joined:
    Apr 28, 2016
    Messages:
    26
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    london
    cPanel Access Level:
    Root Administrator
    Hi all,

    Wondering if some one could help me find the cause of this problem. I have a Joomla site on our old server (Cent 6.7, WHM 11.58), everything works fine, it connects to our mail server and sends fine with SMTP.

    Have copied the site to our new server (CloudLinux, WHM 11.58) but the joomla site is failing to send using SMTP.

    SMTP credentials are the same on both sites. On the new server, SMTP is not restricted. The mailserver itself does not restrict login by IP, neither server is blocked by the firewall.

    What/where could be blocking please?
     
    #1 smatt, Aug 5, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Do you notice any specific error message during the failed message delivery? Have you been able to send out email via SMTP through traditional mailing methods (E.g. Email client, Webmail)?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Aug 5, 2016
  3. smatt

    smatt Active Member

    Joined:
    Apr 28, 2016
    Messages:
    26
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    london
    cPanel Access Level:
    Root Administrator
    Hi Michael,

    Thanks for following up on this. I didn't realise CSF also has an SMTP_Block restriction that supercedes WHMs. Disabling that solved the problem.
     
    #3 smatt, Aug 8, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Aug 8, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Joomla SMTP failing
  1. bosprickly

    Using cPanel to configure VPS for Joomla 3.7x and PHP 7.1

    bosprickly, Aug 12, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    545
    cPanelMichael
    Aug 14, 2017
  2. a_sargent

    Error 403 File not Found using Joomla

    a_sargent, Mar 6, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    656
    Infopro
    Mar 6, 2017
  3. hangul

    Change Mail SMTP port

    hangul, Dec 10, 2018 at 4:07 AM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    214
    cPanelLauren
    Dec 12, 2018 at 11:39 AM
  4. maestroc

    Force use of external SMTP server?

    maestroc, Dec 8, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    320
    cPanelLauren
    Dec 11, 2018 at 12:23 PM
  5. behinam

    delay in sending email by remote smtp server

    behinam, Dec 3, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    293
    cPanelLauren
    Dec 5, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice