Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Junk Mail rejected, Cannot not receive any emails

Discussion in 'E-mail Discussion' started by Mel_Davies, Apr 22, 2019.

  1. Mel_Davies

    Mel_Davies Registered

    Joined:
    Apr 22, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Australia
    cPanel Access Level:
    Website Owner
    Hi, I desperately need help. I can not receive any emails at all and I run my business through this. Everything was working fine up until this morning. I have made no changes.

    I was only alerted when one of my customers said they're emails are getting rejected.

    This is the error message I see when I looking at the track delivery

    - JunkMail rejected - sonic309-21.consmr.mail.ne1.yahoo.com [66.163.184.147]:39212 is in an RBL:

    It's the same from no matter who is emailing.

    I have tried searching but there is a lot of computer talk which I'm not familiar with. If anyone can give me instructions on how to fix this myself going through the cpanel, I would be so grateful.

    thank you
     
  2. GOT

    GOT Get Proactive! PartnerNOC

    Joined:
    Apr 8, 2003
    Messages:
    1,484
    Likes Received:
    187
    Trophy Points:
    193
    Location:
    Chesapeake, VA
    cPanel Access Level:
    DataCenter Provider
    Sounds like your servers ip was blacklisted. This is usually a result of a compromised email account or web site sending mass amounts of spam. You can probably confirm this by looking at how big your mail queue is. Anything over a few hundred would be indicative of a problem The bigger it is the bigger the problem.

    First you have to address the spam problem, but, really its tough to get resolved from a blacklist like this Many of them would remove you in a few days after the spam flow stops hut some won't do it automatically. Youd need to request delisting and that is iffy at best on getting a response.

    You might consider a service like mailchannels where you route your email through them which usually.itigates existing blocks and prevents future problems
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    cPanelLauren likes this.
  3. Mel_Davies

    Mel_Davies Registered

    Joined:
    Apr 22, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Australia
    cPanel Access Level:
    Website Owner


    Thank you for your reply. If I got to my sent emails there's no spam emails sent. And I'm not sure how to check my mail queue.

    And who exactly would I request to be delisted? I can send emails no problem I just can't receive any.
     
  4. GOT

    GOT Get Proactive! PartnerNOC

    Joined:
    Apr 8, 2003
    Messages:
    1,484
    Likes Received:
    187
    Trophy Points:
    193
    Location:
    Chesapeake, VA
    cPanel Access Level:
    DataCenter Provider
    Oh sorry I misunderstood The rejection you posted normally indicates a sending problem.

    Do you have the text of the rejection message your client got when sending to you?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,456
    Likes Received:
    503
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice