Jupiter theme causing problems in webmail

Operating System & Version
CloudLinux release 7.9 (Boris Yegorov)
cPanel & WHM Version
104.0.4

unifique

Registered
Jan 27, 2022
3
0
1
Brasil
cPanel Access Level
DataCenter Provider
Hello guys,

One of my cPanel/WHM servers is showing an error when opening Webmail on cPanel accounts that have the Jupiter theme. If you change the theme to paper_latern the webmail page opens normally.

Here are the errors and logs of my server:

1655838882132.png

This is the error that happens when I click on "Check Email" button on the "Email Accounts" menu.

The error below I caught in the log /usr/local/cpanel/logs/error_log:

[2022-06-21 14:34:50 -0300] info [webmaild] Internal Server Error: "POST /cpsess4668975073/login/ HTTP/1.1" 500 Error ID 26d316e2bb480
cpsrvd 26d316e2bb480: The theme “jupiter” was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 432.

[2022-06-21 14:34:58 -0300] info [webmaild] Internal Server Error: "POST /cpsess1617933814/login/ HTTP/1.1" 500 Error ID 26d316e2bb480
cpsrvd 26d316e2bb480: The theme “jupiter” was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 432.

The error started happening last week. The server was at version 102, but I updated to see if the error would be fixed.
 
Last edited:

unifique

Registered
Jan 27, 2022
3
0
1
Brasil
cPanel Access Level
DataCenter Provider
Hey there! For some reason I'm not able to view the image attachment. Can you try posting that again, or posting it to a file sharing site like Imgur or Flickr and providing a link to it?
I edited the original post because it wasn't complete. I took advantage and corrected the image.

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interwave

Registered
Mar 30, 2021
1
0
1
Portugal
cPanel Access Level
Root Administrator
Hello
It is happening on one of our servers also, I had to change the default theme back to paper lantern
During the update there was an error, I believe it has to do with these lines

[2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/css/ux-styles.less -> ../../../frontend/jupiter/css/ux-styles.l
[2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/js2/mail -> ../../../frontend/jupiter/js2/mail/: No such file o
[2022-06-28 23:09:32 +0100] E Failed to create symlink /usr/local/cpanel/base/webmail/jupiter/css2/mail -> ../../../frontend/jupiter/css2/mail: No such file

I will try to force the update in the evening
 

ErnestoHD

Registered
Oct 15, 2010
3
0
51
GDL MX
We create a ticket support with cPanel staff, we were having an issue with Jupiter Theme, the error mesage was:

====================
Template::Exception:
[TYPE]=[plugin]
[INFO]=[Banner: plugin not found]
[TEXT]=[<!DOCTYPE html>
====================

cPanel Staff fixed the issue executing the following command:

==================
yum install cpanel-banners-plugin
==================