Hi,
PHPSuExec I have to say really makes server admin complex to say the least, albeit making a server more secure.
The server seemed to be running fine up until a week ago when an automatic upgrade of cPanel occurred. For some reason this appears to have messed up something on the server as all I keep seeing now is error messages from scripts such as soholaunch and Kayako support. Our customers are screaming at us yet EV1 say this is not a problem with a cPanel problem. Hence the reason why I am posting here.
If anyone could help I would be extremely greatful. We use Kayako eSupport to manage our customer support front and backoffice. For many that have used it you will know this is a great tool. Since cPanel upgraded itself, everytime I open up LiveResponse, the Windows application that connects to the Kayako support too on the server I get error messages. These are as follows (taken from Apache error log file):
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:59 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:59 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:09:13 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/staff/index.php
[Fri May 5 23:09:13 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
To me this seemed to be a permissions problem of the file but when I check the permissions they are set to 0644 and were uploaded in ASCII. I am really really stuck with what to do next. Any help would be appreciated.
Thanks
PHPSuExec I have to say really makes server admin complex to say the least, albeit making a server more secure.
The server seemed to be running fine up until a week ago when an automatic upgrade of cPanel occurred. For some reason this appears to have messed up something on the server as all I keep seeing now is error messages from scripts such as soholaunch and Kayako support. Our customers are screaming at us yet EV1 say this is not a problem with a cPanel problem. Hence the reason why I am posting here.
If anyone could help I would be extremely greatful. We use Kayako eSupport to manage our customer support front and backoffice. For many that have used it you will know this is a great tool. Since cPanel upgraded itself, everytime I open up LiveResponse, the Windows application that connects to the Kayako support too on the server I get error messages. These are as follows (taken from Apache error log file):
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:58 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:08:59 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/winapp/index.php
[Fri May 5 23:08:59 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
[Fri May 5 23:09:13 2006] [error] [client IP Address Removed] client denied by server configuration: /home/username/public_html/members/staff/index.php
[Fri May 5 23:09:13 2006] [error] [client IP Address Removed] File does not exist: /home/username/public_html/members/403.shtml
To me this seemed to be a permissions problem of the file but when I check the permissions they are set to 0644 and were uploaded in ASCII. I am really really stuck with what to do next. Any help would be appreciated.
Thanks
Last edited: