SOLVED kcarectl ip was already used for a trial license

benito

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Hello! I started to get these emails from one of our server where not have installed cloudlinux or KernelCare.

Subject: Cron <[email protected]> /usr/bin/kcarectl -q --auto-update

Body: The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05​

I only check one of the solutions proposed by security advisor, we need to purchase KernelCare? Tought this patch was free.

Thanks
Cristian
 

ES - George

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cPanelLauren

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Hi @benito


Subject: Cron <[email protected]> /usr/bin/kcarectl -q --auto-update

Body: The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05
This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following:
Code:
 uname -r
 

benito

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Hi @benito




This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following:
Code:
 uname -r
Hello Lauren,

[[email protected] ~]# uname -r

3.10.0-957.5.1.el7.x86_64
 

cPanelLauren

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Hi @benito

When was the last time you received one of those messages? Kernelcare should support that kernel at this moment for the free symlink protection patch:

KernelCare Directory

What output do you get when you run the following:

Code:
kcarectl --patch-info
 

benito

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Hello Lauren, just FYI i installed this using the cPanel security advisor, not manually with cloudlinux instructions.

I enabled this on 2/5 and started to get this warnings exactly after one month.

Thanks

Code:
[[email protected] ~]# kcarectl --patch-info
No patches applied, but some are available, run 'kcarectl --update'.
[[email protected] ~]# kcarectl --update
Downloading updates
The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05
[[email protected] ~]#
 

cPanelLauren

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Hi @benito

That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output?

Code:
kcarectl --set-patch-type free --update
 

benito

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Hi @benito

That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output?

Code:
kcarectl --set-patch-type free --update
Code:
[[email protected] ~]# kcarectl --set-patch-type free --update
'free' patch type selected
Downloading updates
Patch level 2 applied. Effective kernel version
Updates already downloaded
Kernel is safe
[[email protected] ~]#
:-D
 
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spaceman

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Mar 25, 2002
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Can I piggyback off this ticket pls?!

kcarectl --update
The IP xxx.xxx.xx.xxx was already used for a trial licence on 2018-10-07

kcarectl --set-patch-type free
'free' patch type is unavailable for your kernel

So it seems I can't use the 'free' or the 'extra' version?

uname -r
3.10.0-962.3.2.lve1.5.24.10.e17.x86_64

fyi: I'm running CloudLinux 7.6 and WHM v78.0.21

Thx.
 

spaceman

Well-Known Member
Mar 25, 2002
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318
Thanks for that @cPanelLauren .

How best then to stop/disable the daily warnings I'm getting that say:

"The IP xxx.xxx.xx.xxx was already used for a trial license on 2018-10-07"

If I switch to the free version, then I get a daily warning that says:

"The `free` type patch is not found for your kernel. Please select existing patch type"

I really want to disable this completely, and/or the warning that generates this.

Thx again.
 

cPanelLauren

Product Owner
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Hi @spaceman

CloudLinux comes with the security the free patch provides already, if you're not going to be using the full version of kernelcare there's no point in retaining the package. You can remove it with the following (per the instructions provided in CloudLinux documentation:

Code:
yum remove kernelcare
 

cPanelLauren

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OK I tried that too and the remove process hung. I had to kill it. So now what.
Rick
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!