Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

KernelCare Purchase

Discussion in 'General Discussion' started by PCZero, Apr 16, 2019.

Tags:
  1. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    I just ran security advisor and got the KernelCare warning/suggestion. I clicked the link and subscribed to the $3.00 month subscription. At the end after entering my CC info I was told the charged processed and I was redirected back to my server WHM. Ran Security advisor again and not8ing changed. Do I need to do some sort of install at this point, do I need to be patient and let the system process the install automatically, or am I just being a total DFU and cluelsss?
     
    #1 PCZero, Apr 16, 2019
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,823
    Likes Received:
    475
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Apr 16, 2019
  3. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    The key word is SHOULD. IN my case, the error still exists when I run security advisr even after paying for the subscription and getting an email receipt. The auto install seems to not have taken place. I have no idea how to proceed at this point.
     
    #3 PCZero, Apr 16, 2019
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,823
    Likes Received:
    475
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Apr 16, 2019
  5. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    There is a lot of information on that page and several links. None however address what to do in a situation such as mine where the purchase processed correctly but the error messages still appear in Security Advisor. The question i asked was do I need to

    1) Perform a manual install
    2) Just be patient and let the system process the install automatically.
    3) Something else that I am missing.

    That link told me what is supposed to happen (which I actually already read) and the link therein described the manual install process, but it never address what to do in case the auto install fails to process.
     
    #5 PCZero, Apr 16, 2019
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,993
    Likes Received:
    2,122
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @PCZero,

    I believe the issue you described relates to an open internal case (Ref: CPANEL-25873) where Security Advisor fails to detect the use of the Extra patchset after KernelCare is purchased through Web Host Manager.

    Can you share the output from the commands below so I can confirm if the issue you reported relates to this case?

    Code:
    kcarectl --info
cat /usr/local/cpanel/version
cat /etc/redhat-release
    Additionally, can you share a screenshot of the specific warning message that appears in WHM >> Security Advisor?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Apr 16, 2019
    Last edited: Apr 16, 2019
  7. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    Thanks Michael...



    root@xxxxxxxx [~]# kcarectl --info
    This kernel doesn't require any patches.
    root@xxxxxxxx [~]# cat /usr/local/cpanel/version
    11.78.0.20
    root@xxxxxxxx [~]# cat /etc/redhat-release
    CentOS release 6.10 (Final)


    error.jpg
     
    #7 PCZero, Apr 16, 2019
    Last edited by a moderator: Apr 17, 2019
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,993
    Likes Received:
    2,122
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @PCZero,

    Thanks for sharing the additional information. This is fixed in cPanel & WHM version 80 as part of internal case CPANEL-25769 (note that case CPANEL-25873 is the specific case that solves the issue, and it's bundled with this update):

    Fixed case CPANEL-25769: Updated Security Advisor to the latest version.

    In the meantime, you can run the following command to manually enable the extra patchset:

    Code:
    kcarectl --set-patch-type extra --update
    Let me know if this helps.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Apr 16, 2019
  9. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    Thank you Michael, very helpful information. Much appreciated! I'll be eagerly awaiting version 80 to hit my tier.
     
    #9 PCZero, Apr 16, 2019
    cPanelMichael likes this.
  10. PCZero

    PCZero Well-Known Member

    Joined:
    Dec 13, 2003
    Messages:
    627
    Likes Received:
    63
    Trophy Points:
    178
    Location:
    Earth
    Michael I am now running 78.0.21 and the error message still appears. Is it safe to assume when major version 80.x.x hits release this issue will be resolved?

    Also as far as the screen shot goes, I tied to embed it in the post but the forum software would only allow me to link.
     
    #10 PCZero, Apr 16, 2019
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,993
    Likes Received:
    2,122
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @PCZero,

    That's correct (assuming your server uses the RELEASE tier). You can also temporarily upgrade Security Advisor to the latest version published to it's GitHub page if you want to verify the issue is solved. Here are the instructions from CpanelInc/addon_securityadvisor:

    Let me know if you have any questions.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #11 cPanelMichael, Apr 17, 2019
(You must log in or sign up to post here.)
Loading...
Similar Threads - KernelCare Purchase
  1. joeyadquest

    Kernelcare Updates Already Downloaded

    joeyadquest, Mar 22, 2019, in forum: Security
    Replies:
    6
    Views:
    221
    cPanelLauren
    Mar 26, 2019
  2. rpvw

    Pending Publication [CPANEL-25973] Security Advisor does not recognize KernelCare patch on CloudLinux

    rpvw, Mar 18, 2019, in forum: CloudLinux
    Replies:
    1
    Views:
    425
    cPanelMichael
    Mar 18, 2019
  3. Camilo Herrera

    Load spikes during rpm -qa kernelcare

    Camilo Herrera, Feb 27, 2019, in forum: CloudLinux
    Replies:
    6
    Views:
    400
    Camilo Herrera
    Mar 1, 2019
  4. Peter Smith

    KernelCare Update

    Peter Smith, Feb 21, 2019, in forum: General Discussion
    Replies:
    3
    Views:
    157
    cPanelLauren
    Feb 21, 2019
  5. ronaldst

    KernelCare installed (licensed) - Security Advisor warns no symlink protection

    ronaldst, Jan 11, 2019, in forum: Security
    Replies:
    1
    Views:
    281
    cPanelLauren
    Jan 11, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice