The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Kill user's processes - Mistake Kill Process

Discussion in 'General Discussion' started by Mehrpouyan, Dec 15, 2014.

  1. Mehrpouyan

    Mehrpouyan Active Member

    Joined:
    Nov 5, 2012
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello,
    in last 3 days i experience a bug in cpanel on 2 servers in different Situations,

    First :

    in Google Chrome : Home » System Health » Process Manager > Kill all processes by user

    I selected a client user and clicked on "Kill user's processes"

    After Click On Above Button cPanel Has Gone Away Also SSH Conection Aborted And i couldn't connect to cpanel and ssh anymore and i forced to reboot server from datacenter panel.

    Second :

    in Firefox : Home » System Health » Process Manager > Kill all processes by user

    I selected a other client user on other server and clicked on "Kill user's processes"

    After Click On Above Button cPanel Has Gone Away Also SSH Conection Aborted And i couldn't connect to cpanel and ssh anymore and i forced to reboot server from datacenter panel.

    1 - I Am sure that i selected a client user.
    2 - Tested By 2 Difdrent Browsers ( Not Browser Problem )
    3 - Tested By 2 Selected Clients
    4 - Tested On 2 Different Servers But Same cpanel/whm Version

    it seems cPanel Kills Default User Selected That Means "68" User and cpanel/whm kill other system user prosess inested of selected user.

    Please Check This Issue.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page