cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Known Issues Status Page

This thread includes status updates for known technical issues.

Reminder: cPanel & WHM version 84 was introduced to the RELEASE update tier on 2019.10.29. Please reply to this thread if you encounter technical issues after updating your server to this version.

You can read more about cPanel & WHM Version 84 on The Hosting Platform of Choice | cPanel Release Highlights | cPanel, L.L.C..

Reminder: Include a description of the issue, pertinent error messages, and step-by-step reproduction instructions so we can better assist you.

Thank you.
 
Last edited:
  • Like
Reactions: magj and Laurentiu

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Post Last Updated on 2019.30.10 at 23:03 UTC
Hello Everyone :)

If your cPanel & WHM server is configured to use RELEASE in WHM's Update Preferences interface (WHM >> Home >> Server Configuration > Update Preferences), then you may encounter the following warning message:
cPanel has temporarily disabled updates on the central httpupdate servers. Please try again later.
This is by design while we investigate an issue related to POP/IMAP login failures affecting servers using cPanel & WHM version 84.0.5.

We will re-enable the RELEASE tier and update this post once the identified issues have been addressed.

Thank you for your patience during this time.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello Everyone :)

cPanel & WHM version 84.0.6 is now published to our RELEASE and CURRENT tiers with the following update:

Fixed case CPANEL-30166: Update rpm.versions for dovecot 2.3.7.2-3.cp1178.

Thank you.
 
Last edited:

Spirogg

Well-Known Member
Feb 21, 2018
69
13
8
chicago
cPanel Access Level
Root Administrator
So in 84.0.6 this problem was solved?
"This is by design while we investigate an issue related to POP/IMAP login failures affecting servers using cPanel & WHM version 84.0.5."
seems to be working for me, I have 84.06 installed on CentOS7.7 vps and POP/IMAP working for me :)
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
8,421
689
263
Houston
cPanel Access Level
DataCenter Provider
Hello Everyone,

MariaDB published an update on November 5th, 2019 that can cause MariaDB to fail upon startup on cPanel & WHM servers. We've identified this as an upstream issue with MariaDB (MDEV-19073) affecting the following MariaDB versions:

10.1.42
10.2.28
10.3.19
10.4.9

The following error message is visible in the MariaDB startup output on affected systems:

InnoDB: Failing assertion: table->can_be_evicted
MariaDB is aware of the issue and working to solve it. We'll update this post with more information on the status of MariaDB case MDEV-19073 as it becomes available.

The only known workaround at this time is to perform a downgrade of the MariaDB RPM packages. While there are no supported methods of downgrading MariaDB using cPanel & WHM, you or your system administrator can manually perform this downgrade using the following command:

yum downgrade MariaDB-server MariaDB-common MariaDB-shared MariaDB-client MariaDB-compat MariaDB-devel

Note: The above workaround is intended as a temporary workaround only. If your cPanel & WHM server is configured to automatically update your system packages, the issue will re-occur each time the MariaDB RPMs are upgraded until MariaDB publishes a fix for case MDEV-19073.

If you have any questions about this, please let us know.

Thank you.
 
Last edited by a moderator:

popeye

Well-Known Member
May 23, 2013
364
2
18
Texas
cPanel Access Level
Root Administrator
We have Maria on our servers newest is 10.3.19-MariaDB and all others are 10.0.38-MariaDB and we have servers set to stable version version 82.0.17 so can we ignore this ?
 

quietFinn

Well-Known Member
Feb 4, 2006
1,096
47
178
Finland
cPanel Access Level
Root Administrator
We have Maria on our servers newest is 10.3.19-MariaDB and all others are 10.0.38-MariaDB and we have servers set to stable version version 82.0.17 so can we ignore this ?
Hello Everyone,

Earlier today, there was an update to MariaDB that causes this error to show up in the log files for the database system: InnoDB: Failing assertion: table->can_be_evicted

This error will cause MariaDB to fail upon startup. We've identified this as an upstream issue with MariaDB affecting the following versions of the MariaDB SQL Server:

10.1.42
10.2.28
10.3.19
10.4.9
 
  • Like
Reactions: cPanelLauren

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
8,421
689
263
Houston
cPanel Access Level
DataCenter Provider
So if i click never update on Daily updates & never update on operating system packages updates for now will that stop them until it's sorted.
Daily updates are for cPanel/WHM and while it may resolve the issue if you select OS Package updates = never the advised solution is to add an exclusion as noted previously.
 

jacobcolton

Member
Jan 27, 2005
9
1
153
We have just had a number of servers impacted by an update, to save people open a ticket with cPanel this is the response we just got from them.

Thanks for contacting cPanel support regarding these MariaDB errors. We’ve identified this as an upstream issue with MariaDB, and have reported this to their development staff in case MDEV-20987.

Earlier today, there was an update to MariaDB that causes this error to show up in the log files for the database system:

InnoDB: Failing assertion: table->can_be_evicted

This error will cause MariaDB to fail upon startup. This issue affects the following versions of the MariaDB SQL Server:

10.1.42
10.2.28
10.3.19
10.4.9

There is not yet a fix for this issue, although MariaDB is working on this now. The only known workaround at this time is to perform a downgrade of the MariaDB RPM packages. While there is not a supported method of downgrading through the cPanel tools, you or your administrator can perform this downgrade using the following command:

yum downgrade MariaDB-server MariaDB-common MariaDB-shared MariaDB-client MariaDB-compat MariaDB-devel


The fix seemed to work for us, so good luck!
 
  • Like
Reactions: GOT

ciprian_007

Registered
Nov 5, 2019
1
0
0
UK
cPanel Access Level
Root Administrator
Hi all,
I've used the above command to downgrade up to 10.3.17 and after a reboot the service is back.

yum downgrade MariaDB-server MariaDB-common MariaDB-shared MariaDB-client MariaDB-compat MariaDB-devel

I had to do this twice... from 10.3.19 to 10.3.18 and then again to 10.3.17... hope this helps


 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,548
208
343
Chesapeake, VA
cPanel Access Level
DataCenter Provider
I just tested about a dozen servers and this problem seems to crop up randomly. I'm sure its NOT random, but I cannot figure out what the exact conditions need to be for this to fail. In ten out of 12, everything was fine and for two of them mysql failed to start after the update.

I agree the command above seems to resolve it.

Not looking forward to waking up tomorrow.