Last night's upcp hanging at rebuild_sprites

[jandafields]

rebuild_sprites is taking 99% cpu for a very long time as part of upcp. I believe it is a new feature of some sort. I kill it, and run upcp --force, and it hangs again at that same spot!

 

[cPanelNick]

rebuild_sprites is taking 99% cpu for a very long time as part of upcp. I believe it is a new feature of some sort. I kill it, and run upcp --force, and it hangs again at that same spot!

Please open a support request @ https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

 

[metula]

We have the same issue - the server was also completely unavailable for a good 2 hours during the night.

 

[cPanelNick]

We have the same issue - the server was also completely unavailable for a good 2 hours during the night.

Be sure to open a ticket @ https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

 

[platinum]

Ok, this would appear to be a bug I think... just posted in the main thread as well, but just to confirm, rebuild_sprites has been running for 243 mins and using 50% cpu - any suggestions?
edit: posting ticket now...

 

[platinum]

Ok i've submitted a ticket with the details, and server login info.

 

[cPanelNick]

Ok, this would appear to be a bug I think... just posted in the main thread as well, but just to confirm, rebuild_sprites has been running for 243 mins and using 50% cpu - any suggestions?
edit: posting ticket now...

What version of gd do you have installed?


gdlib-config --version

 

[platinum]

gdlib-config --version:

2.0.33

 

[cPanelNick]

gdlib-config --version:

2.0.33

How about your libjpeg version ?

rpm -q libjpeg


I think thats the root of the problem. However only have two tickets on the problem so far every affected machine was centos 3.x/rhel 3.x

 

[sivadc]

Had the same problem. Also using CentOS 3.

 

[cPanelNick]

Had the same problem. Also using CentOS 3.

Released 11.2-CURRENT_11501 in an attempt to address the problem on centos 3. 11503 will be released shortly after to attempt to curtail the problem by a second method as well.

 

[sivadc]

Update completed this time around.

 

[cPanelNick]

Update completed this time around.

Looks like it should be ok now.

We've only worked around the underlying problem, so it may happen with again after installing a 11.x 3rdparty theme (hopefully we will have a new build out way before people start releasing those anyways though). I've opened an internal case to track the problem and attempt to provide a better work around for the the double frees in libjpeg (or is it gd itself.. not sure yet) on centos/rhel 3.x.

 

[rzderich]

same issue here, we run:

WHM 11.1.0 cPanel 11.2-C11494
CENTOS Enterprise 3.8 i686 - WHM X v3.1.0

I´m upgrading now to 11.2-C11501, looks like these affect only our older boxes with centos 3.x

Regards

 

[metula]

Yup this fixed it for us too.. this is a pretty old box so probably same issue as CentOS 3 - we're running RH 9.0

 

[cPanelNick]

Yup this fixed it for us too.. this is a pretty old box so probably same issue as CentOS 3 - we're running RH 9.0

Builds later then 11549 will have a better solution for this. Currently we just worked around it in our themes. This fix will resolve the problem for any new 11.x third party themes as well.

 

[rzderich]

I upgrade to: WHM 11.1.0 cPanel 11.2.1-C11600 aAn now everything looks good.

Best Regards

 

[simplybe]

same problem here but not running centos, this is an rhe3 server. Updating now to see if it fixes the problem

 

[cPanelNick]

Might want to open a ticket:

https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

 

[FeeL]

rebuild_sprites

same here!

2.6.10-1.771_FC2smp #1 SMP Mon Mar 28 01:10:51 EST 2005 i686 i686 i386 GNU/Linux

# gdlib-config --version
2.0.33

libjpeg-6b-31.1

---

A simple kill solved 4 me