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Last night's upcp hanging at rebuild_sprites

Discussion in 'General Discussion' started by jandafields, May 2, 2007.

  1. jandafields

    jandafields Well-Known Member

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    rebuild_sprites is taking 99% cpu for a very long time as part of upcp. I believe it is a new feature of some sort. I kill it, and run upcp --force, and it hangs again at that same spot!
     
    #1 jandafields, May 2, 2007
  2. cPanelNick

    cPanelNick Administrator
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    Please open a support request @ https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets
     
    #2 cPanelNick, May 2, 2007
  3. metula

    metula Member

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    We have the same issue - the server was also completely unavailable for a good 2 hours during the night. :confused:
     
    #3 metula, May 3, 2007
  4. cPanelNick

    cPanelNick Administrator
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    #4 cPanelNick, May 3, 2007
  5. platinum

    platinum Active Member

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    Ok, this would appear to be a bug I think... just posted in the main thread as well, but just to confirm, rebuild_sprites has been running for 243 mins and using 50% cpu - any suggestions? :)
    edit: posting ticket now...
     
    #5 platinum, May 3, 2007
  6. platinum

    platinum Active Member

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    Ok i've submitted a ticket with the details, and server login info. :)
     
    #6 platinum, May 3, 2007
  7. cPanelNick

    cPanelNick Administrator
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    What version of gd do you have installed?


    gdlib-config --version
     
    #7 cPanelNick, May 3, 2007
  8. platinum

    platinum Active Member

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    gdlib-config --version:

    2.0.33
     
    #8 platinum, May 3, 2007
  9. cPanelNick

    cPanelNick Administrator
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    How about your libjpeg version ?

    rpm -q libjpeg


    I think thats the root of the problem. However only have two tickets on the problem so far every affected machine was centos 3.x/rhel 3.x
     
    #9 cPanelNick, May 3, 2007
  10. sivadc

    sivadc Active Member

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    Had the same problem. Also using CentOS 3.
     
    #10 sivadc, May 3, 2007
  11. cPanelNick

    cPanelNick Administrator
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    Released 11.2-CURRENT_11501 in an attempt to address the problem on centos 3. 11503 will be released shortly after to attempt to curtail the problem by a second method as well.
     
    #11 cPanelNick, May 3, 2007
  12. sivadc

    sivadc Active Member

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    Update completed this time around.
     
    #12 sivadc, May 3, 2007
  13. cPanelNick

    cPanelNick Administrator
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    Looks like it should be ok now.

    We've only worked around the underlying problem, so it may happen with again after installing a 11.x 3rdparty theme (hopefully we will have a new build out way before people start releasing those anyways though). I've opened an internal case to track the problem and attempt to provide a better work around for the the double frees in libjpeg (or is it gd itself.. not sure yet) on centos/rhel 3.x.
     
    #13 cPanelNick, May 3, 2007
  14. rzderich

    rzderich Active Member

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    same issue here, we run:

    WHM 11.1.0 cPanel 11.2-C11494
    CENTOS Enterprise 3.8 i686 - WHM X v3.1.0

    I´m upgrading now to 11.2-C11501, looks like these affect only our older boxes with centos 3.x

    Regards
     
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    #14 rzderich, May 3, 2007
  15. metula

    metula Member

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    Yup this fixed it for us too.. this is a pretty old box so probably same issue as CentOS 3 - we're running RH 9.0 :cool:
     
    #15 metula, May 3, 2007
  16. cPanelNick

    cPanelNick Administrator
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    Builds later then 11549 will have a better solution for this. Currently we just worked around it in our themes. This fix will resolve the problem for any new 11.x third party themes as well.
     
    #16 cPanelNick, May 3, 2007
  17. rzderich

    rzderich Active Member

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    I upgrade to: WHM 11.1.0 cPanel 11.2.1-C11600 aAn now everything looks good.

    Best Regards
     
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    #17 rzderich, May 4, 2007
  18. simplybe

    simplybe Well-Known Member

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    same problem here but not running centos, this is an rhe3 server. Updating now to see if it fixes the problem
     
    #18 simplybe, May 5, 2007
  19. cPanelNick

    cPanelNick Administrator
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    #19 cPanelNick, May 5, 2007
  20. FeeL

    FeeL Well-Known Member

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    rebuild_sprites

    same here!

    2.6.10-1.771_FC2smp #1 SMP Mon Mar 28 01:10:51 EST 2005 i686 i686 i386 GNU/Linux

    # gdlib-config --version
    2.0.33

    libjpeg-6b-31.1

    ---

    A simple kill solved 4 me
     
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    #20 FeeL, May 5, 2007
    Last edited: May 5, 2007
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