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Latest visitors : no stat before the date of the day

Discussion in 'General Discussion' started by claw69, Jan 15, 2011.

  1. claw69

    claw69 Registered

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    Hello!:)
    It's my first message, i'm french so sorry per advance for my english ! ;)

    I discovered cPanel some days ago. I have just on site (under PlanetHoster).

    My problem ==> maybe I didn't understand how works "cPanels Latests visitors" but this morning I had this message : "There are no domains which have last visitors stats to display." (Strange because yesterday, I visited my site and I had stats)
    So I opened my web site in 11:15am this morning and I went back to cPanel : I saw the stats but only from today 11:15am, all the stats before today 11:15am have disappeared, yesterday too, etc !!:confused:

    I'm not sure but yesterday (the 14th), I had the stats from the 13th...so i don't understand what happened this morning !

    I read this subject but no one talk about my problem .

    Could you help me please ?

    thanks.

    My cPanel version : 11.28.64

    Claw69
     
    #1 claw69, Jan 15, 2011
    Last edited: Jan 15, 2011
  2. claw69

    claw69 Registered

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    up' ! ;)

    No idea about my problem ?

    This morning it's the same : I lost all the yesterday's stats ... :(
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Lost, or are they not being logged properly? Are you the Server Administrator and can you check this on another account on the same server to see if it's happening elsewhere too?
     
  4. claw69

    claw69 Registered

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    Lost ...
    This morning and yesterday morning (before i don't know, i didn't know "cPanel-stats") when I call "cPanels Latests visitors", I have no stats even though the day before I had visited my site and i saw stats ...
    It's like if every evening (midnight maybe) all the stats was deleted automatically. I'll try to check that this evening !

    I think i'm not the Server Administrator, I've just bought a domain at Planethoster.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Server logs may be being rotated out. Only your Server Administrator would know about this though. Best to hang in there and wait for a reply from them.

    GL!
     
  6. claw69

    claw69 Registered

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    ok thanks Infopro, i'm going to see with Planethoster ! :)
     
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