The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Latest visitors: Sort by IP (or is it Hostname ?)

Discussion in 'General Discussion' started by cyberdyne, Jun 23, 2011.

  1. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    I am finding that for the last week or so cPanel 11.30 is recording Latest Visitors 'IP' by Hostname by default as opposed to numerical IP. Is there a reason for this and can it be changed locally back to IP address only please?

    Using IP addresses is much easier to copy and paste into IP analysis software/websites than fiddling with Hostnames.

    Or can we at least maybe be given the option in the settings (cog icon) to choose either IP or Hostname?

    Many thanks in advance.
     
    #1 cyberdyne, Jun 23, 2011
    Last edited: Jun 23, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    What happens when you click the word IP at the top of the IP column? This should sort that list for you.
     
  3. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Hi,
    Maybe I didn't explain myself correctly. Clicking 'IP' will indeed sort by IP/Hostname but I will then of course loose any sort by 'Time' order I have.

    What I mean is, the 'IP' column is saving visitor Hostnames data as opposed to IP addresses whereas it used to save only IP addresses approximately two weeks ago. Has this been changed purposely?

    Many thanks
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
  5. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    I did a search before posting. What I found was that the majority of recent posts regarding 'Latest Visitors' were regarding the 'sort by' issues. I'm wondering if/why IP addresses are now showing as Hostnames.

    Yes, I do have the link to use the legacy version, but don't really wish to.

    Thanks again for your reply.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Not sure I follow you here, in Latest Vistors, first column for IPs, you see no IPs, you see hostnames?
     
  7. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Correct. Some IP's show as IP's but very few. Most IP's show as Hostnames:

    [​IMG]
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Interesting, I don't get that here on multiple accounts I've just checked.

    You could wait for someone on the forums to answer this or put in a ticket to cPanel and ask them directly via the ticket system.
     
  9. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Ok many thanks. I'll wait for a reply here though as I'm an end user not a license holder.

    Cheers for your help.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you asked your host about this?
     
  11. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Yes. They said it was part of the latest cPanel update and that I'd have to wait until the next update to get it fixed. However, I wasn't confident with their answer so though I'd ask here to be sure.
     
  12. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    If anyone else can advise why this may be happening I'd be very grateful.
    Thank you.
     
  13. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Does nobody have a solution/cause for this or is my post just being missed?
    Thank you.
     
  14. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    I am seeing IPs in cPanel > Latest Visitors area rather than seeing hostnames. Which cPanel version are you using exactly? Mine is 11.30.0.32. You should be able to see your version in cPanel home area under Stats section when you click "expand stats" link. It would have something like:

     
  15. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    11.30.0 (build 32)

    Thanks for your reply.
     
  16. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Any ideas ?
     
  17. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Your host should open up a ticket with us if they haven't done so about the issue. There were no cases I could find about this happening in a search of our internal case reporting system.
     
  18. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    I have raised this issue with my host and they seem reluctant to acknowledge that it is an issue. Seems I may be wasting my time with them to be honest. Their latest reply was:
    I've tried to stress that this behavior seems to be a problem with their setup but they seem to think it is normal.
     
  19. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    There is nothing we can do if they do not open up a ticket with us. This is not the default behavior. Here is a screen shot from my Latest Visitors area on my test machine attached. The IP shown has reverse DNS entries but the IP is listed rather than the hostname:

    Screen shot 2011-07-05 at 1.24.20 PM.png

    Code:
    root@host [~]# dig -x 67.195.112.232 +short
    b3091092.crawl.yahoo.net.
    The dig on the IP above shows it does have a PTR (rDNS) record. Again, the IP appears rather than the hostname in my screen shot, though.

    Certainly, feel free to provide this post and screen shot to your provider as evidence that their setup differs.
     
  20. cyberdyne

    cyberdyne Member

    Joined:
    Jun 23, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Many thanks for this.
     
Loading...

Share This Page