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Latest visitors: Sort by IP (or is it Hostname ?)

Discussion in 'General Discussion' started by cyberdyne, Jun 23, 2011.

  1. cyberdyne

    cyberdyne Member

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    I am finding that for the last week or so cPanel 11.30 is recording Latest Visitors 'IP' by Hostname by default as opposed to numerical IP. Is there a reason for this and can it be changed locally back to IP address only please?

    Using IP addresses is much easier to copy and paste into IP analysis software/websites than fiddling with Hostnames.

    Or can we at least maybe be given the option in the settings (cog icon) to choose either IP or Hostname?

    Many thanks in advance.
     
    #1 cyberdyne, Jun 23, 2011
    Last edited: Jun 23, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What happens when you click the word IP at the top of the IP column? This should sort that list for you.
     
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    #2 Infopro, Jun 23, 2011
  3. cyberdyne

    cyberdyne Member

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    Hi,
    Maybe I didn't explain myself correctly. Clicking 'IP' will indeed sort by IP/Hostname but I will then of course loose any sort by 'Time' order I have.

    What I mean is, the 'IP' column is saving visitor Hostnames data as opposed to IP addresses whereas it used to save only IP addresses approximately two weeks ago. Has this been changed purposely?

    Many thanks
     
    #3 cyberdyne, Jun 23, 2011
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    #4 Infopro, Jun 23, 2011
  5. cyberdyne

    cyberdyne Member

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    I did a search before posting. What I found was that the majority of recent posts regarding 'Latest Visitors' were regarding the 'sort by' issues. I'm wondering if/why IP addresses are now showing as Hostnames.

    Yes, I do have the link to use the legacy version, but don't really wish to.

    Thanks again for your reply.
     
    #5 cyberdyne, Jun 23, 2011
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure I follow you here, in Latest Vistors, first column for IPs, you see no IPs, you see hostnames?
     
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    #6 Infopro, Jun 23, 2011
  7. cyberdyne

    cyberdyne Member

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    Correct. Some IP's show as IP's but very few. Most IP's show as Hostnames:

    [​IMG]
     
    #7 cyberdyne, Jun 23, 2011
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Interesting, I don't get that here on multiple accounts I've just checked.

    You could wait for someone on the forums to answer this or put in a ticket to cPanel and ask them directly via the ticket system.
     
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    #8 Infopro, Jun 23, 2011
  9. cyberdyne

    cyberdyne Member

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    Ok many thanks. I'll wait for a reply here though as I'm an end user not a license holder.

    Cheers for your help.
     
    #9 cyberdyne, Jun 23, 2011
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you asked your host about this?
     
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    #10 Infopro, Jun 23, 2011
  11. cyberdyne

    cyberdyne Member

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    Yes. They said it was part of the latest cPanel update and that I'd have to wait until the next update to get it fixed. However, I wasn't confident with their answer so though I'd ask here to be sure.
     
    #11 cyberdyne, Jun 23, 2011
  12. cyberdyne

    cyberdyne Member

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    If anyone else can advise why this may be happening I'd be very grateful.
    Thank you.
     
    #12 cyberdyne, Jun 23, 2011
  13. cyberdyne

    cyberdyne Member

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    Does nobody have a solution/cause for this or is my post just being missed?
    Thank you.
     
    #13 cyberdyne, Jun 24, 2011
  14. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    I am seeing IPs in cPanel > Latest Visitors area rather than seeing hostnames. Which cPanel version are you using exactly? Mine is 11.30.0.32. You should be able to see your version in cPanel home area under Stats section when you click "expand stats" link. It would have something like:

     
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    #14 cPanelTristan, Jun 24, 2011
  15. cyberdyne

    cyberdyne Member

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    11.30.0 (build 32)

    Thanks for your reply.
     
    #15 cyberdyne, Jun 25, 2011
  16. cyberdyne

    cyberdyne Member

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    Any ideas ?
     
    #16 cyberdyne, Jun 26, 2011
  17. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Your host should open up a ticket with us if they haven't done so about the issue. There were no cases I could find about this happening in a search of our internal case reporting system.
     
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    #17 cPanelTristan, Jun 27, 2011
  18. cyberdyne

    cyberdyne Member

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    I have raised this issue with my host and they seem reluctant to acknowledge that it is an issue. Seems I may be wasting my time with them to be honest. Their latest reply was:
    I've tried to stress that this behavior seems to be a problem with their setup but they seem to think it is normal.
     
    #18 cyberdyne, Jul 5, 2011
  19. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    There is nothing we can do if they do not open up a ticket with us. This is not the default behavior. Here is a screen shot from my Latest Visitors area on my test machine attached. The IP shown has reverse DNS entries but the IP is listed rather than the hostname:

    Screen shot 2011-07-05 at 1.24.20 PM.png

    Code:
    root@host [~]# dig -x 67.195.112.232 +short
b3091092.crawl.yahoo.net.
    The dig on the IP above shows it does have a PTR (rDNS) record. Again, the IP appears rather than the hostname in my screen shot, though.

    Certainly, feel free to provide this post and screen shot to your provider as evidence that their setup differs.
     
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    #19 cPanelTristan, Jul 5, 2011
  20. cyberdyne

    cyberdyne Member

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    Many thanks for this.
     
    #20 cyberdyne, Jul 5, 2011
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