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Layout not saving

Discussion in 'General Discussion' started by russ_gillespie, Feb 1, 2011.

  1. russ_gillespie

    russ_gillespie Registered

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    Hello,

    Believe it or not my web hosting provider pointed me here about a problem I'm having on their cPanel X installation.

    Basically the layout is not saving, and by that I mean when I move the containers around and put them in the order I want, the changes are not there when I next login.

    Can anybody help? I think it's version 11.

    Regards,
    Russ
     
    #1 russ_gillespie, Feb 1, 2011
    Last edited: Feb 1, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    On the left menu should be the full version and theme title, what does it say there?
     
  3. russ_gillespie

    russ_gillespie Registered

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    Hi,

    The full version is: 11.26.20-STABLE 49708

    My host has just changed the theme in an attempt to get my to go away, so it's now cPanel X v2.6.0, which of course doesnt have the same movable container functionality and I can't figure out where to change it back.

    Russ
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You want to be on the x3 theme.
     
  5. russ_gillespie

    russ_gillespie Registered

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    Ok, I'm back on that theme now, but the problem still persists.
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    You may wish to ask your host if they would be willing to update to the latest STABLE for cPanel, since 11.26.20 is older at this point. The latest STABLE is 11.28.64-STABLE_51024 right now per Downloads - cPanel Inc.

    If an update to the latest STABLE does not resolve the issue, please ask your host to open a ticket with us.
     
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