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leave a copy of messages on the server + webmail

Discussion in 'E-mail Discussion' started by cosmin, May 15, 2014.

  1. cosmin

    cosmin Well-Known Member

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    Hello!

    A customer have many users with the same email account.
    Most people use Outlook POP3 with "leave a copy of messages on the server" but some people use webmail.
    If a user read an email from webmail the rest of people didn't receive this email becouse is read (and moved in /cur from /new).
    How can I solve this problem (on POP3)?

    Many thanks!
     
  2. simonas

    simonas Well-Known Member

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    Maybe create new email account for IMAP users, and forward (forwarding will still leave copy) them all mail.
     
  3. cosmin

    cosmin Well-Known Member

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    Thanks but IMAP are excluded :)
     
  4. simonas

    simonas Well-Known Member

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    Webmail uses IMAP ;)
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    The best way to achieve this would be to ensure all email clients utilize IMAP. This way, messages are saved on the server even after they are opened/downloaded.

    Thank you.
     
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  6. cosmin

    cosmin Well-Known Member

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    Hello!
    How I say, no IMAP. The customer have daily hunderd/thousands emails and didn't want to use IMAP.

    I understand is not possible to get readed email with POP3.

    Thanks!
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Yes, you are not going to be able to leave a copy of the message on the server unless your users explicitly configure that in their email clients. Note that Webmail already uses IMAP.

    Thank you.
     
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  8. cosmin

    cosmin Well-Known Member

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    This are configured in all email clients, the problem is with read emails from webmail who didn't come in inbox...
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Right, when a user downloads/reads a message through Webmail (IMAP), it moves the message from the "new" to the "cur" directory. You could setup a cron job that moves messages from the "cur" to the "new" directory, but really it's a matter of consulting with the support of your email client to determine the best way to download messages that have already been delivered.

    Thank you.
     
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