Legacy Backup - Exclude an account from backup will result in incomplete backups


Well-Known Member
Feb 12, 2014
cPanel Access Level
Root Administrator
Dear friends
for some reasons i prefer to stick in using LEGACY BACKUP system and not the new BACKUP CONFIGURATION

I don't want to have backup of one of my accounts. So i tried to disable backup for that account from "Backup User Selection"
I just turned LEGACY off for that account and the other day i realized that the LEGACY BACKUP system has started backup from the first account to that disabled account and didn't go further than that disabled account. So many other users are not backedup!

Is it normal?


Staff member
Apr 11, 2011
Hello :)

No, the behavior you reported is not by design. Could you try disabling legacy backups for all accounts, enabling legacy backups for all accounts, and then disabling backups for the individual account to see if this corrects the problem? The option to enable/disable all backups is available when you click the checkbox to the right of the page navigation

Thank you.