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SOLVED Les messages envoyés à hotmail et outlook retournent

Discussion in 'E-mail Discussion' started by Oualid, Jan 27, 2018.

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  1. Oualid

    Oualid Active Member

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    I have dedicated server, The ip of the server is not blacklisted. All send email works (Gmail ....) but if i send a email to hotmail or Outlook the email return :

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      email@hotmail.fr
        host eur.olc.protection.outlook.com [104.47.0.33]
        SMTP error from remote mail server after pipelined MAIL FROM:<contact@mywebsite.com> SIZE=1713:
        550 5.7.1 Unfortunately, messages from [ipserver] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HE1EUR01FT057.eop-EUR01.prod.protection.outlook.com]
    if i test with : www.mail-tester.com i have 10/10

    How to solve this problem ?
     
    #1 Oualid, Jan 27, 2018
    Last edited: Jan 27, 2018
  2. Oualid

    Oualid Active Member

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    Problem resolved, i have contact Microsoft.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I'm glad to see you were able to solve the issue after contacting Microsoft. Thank you for updating us with the outcome.
     
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  4. Jhon Wesley

    Jhon Wesley Registered

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    How to resolve??
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Microsoft documents troubleshooting steps for that error message at:

    Troubleshooting

    Additionally, if you are following their guidelines, note the following quote on their support page:

    Thank you.
     
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